Averaging 4 outages a day
For about a week now we have been averaging 4 outages a day. The outages are not happening at set times.
They only last a few minutes and there is no posted problem listed on the Cox application. ...
Forum Discussion
Hi @BigDataPhreak
I completely understand the frustration of having an inconsistent internet signal. I checked your network and there are no issues in your area. Your modem does have timeouts on it and I checked your poll history and I see where some of your DS levels have been out of spec. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
I completely understand the frustration of having an inconsistent internet signal. I checked your network and there are no issues in your area. Your modem does have timeouts on it and I checked your poll history and I see where some of your DS levels have been out of spec. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
Thank you for checking. There are no splitters or amplifiers. Dedicated line straight out to the street. Cox tech pulled a brand new one a few months ago when he bypassed/rewired to remove the cox phone equipment that had been left inline from when we cancelled that years and years ago.
I'm not the only subscriber in the neighborhood experiencing the issues. The DS power was never that high before. I didn't think of checking that when we first started experiencing this about a week ago but had checked within the last couple months. It's been up a little more than two hours since I added the FAM-6 attenuator and zero corrected or uncorrected on any channels since then. (except on the OFDM PLC channel which shows over 99M corrected and zero uncorrected).
I'll check again in the morning.
Within 10 minutes the OFDM PLC channel is now up to 112,087,368 corrected. Not sure what that means or if I should be concerned.
- @BigDataPhreak
It may be time to get another pair of eyes on the situation. You can email us at cox.help@cox.com with your full name/full address and we can set up a technician visit for you.
Ben S.
Cox Support Forums Moderator
