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orissacybersec's avatar
orissacybersec
New Contributor
6 years ago

ARRIS Surfboard SB6183 is displaying many errors.

Thu Aug 15 06:55:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:d8:e8;CMTS-MAC=f8:b7:e2:05:32:3d;CM-QOS=1.1;CM-VER=3.0;
Mon Aug 19 15:25:06 2019 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=bc:2e:48:d7:d8:e8;CMTS-MAC=f8:b7:e2:05:32:3d;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 21 21:20:19 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:d8:e8;CMTS-MAC=f8:b7:e2:05:32:3d;CM-QOS=1.1;CM-VER=3.0;
Fri Sep 06 19:43:47 2019 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=bc:2e:48:d7:d8:e8;CMTS-MAC=f8:b7:e2:05:32:3d;CM-QOS=1.1;CM-VER=3.0;

Need help understanding what is going on.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, what issues do you normally experience? Do you have slower than normal speeds or intermittent connectivity? T3 timeouts are essentially caused by noise on the upstream, this could indicate a break in communication with the modem. T3 errors could also be caused by a variety of factors, such as bad connectors, splitters, amplifiers, etc. I've reviewed your modem, and the levels are within the normal specifications, and I'm not detecting any packet loss at this time. -Kevin M. Cox Support Forum Moderator