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dustin255's avatar
New Contributor
5 years ago

ARRIS SB8200 Modem levels too low. Internet Speed to Slow for Gigablast Plan I'm paying for

I been talking in circles with the cox customer support for days they say everything is fine on their end. I called ARRIS today and they said my signal levels were low on the modem and that's why I'm not getting the speed I'm paying for.  I finally convinced them to send a technician out after they in multiple attempts tried to convince me something was wrong with my network equipment and tried to sell me their router that doesn't even support my plan. They said I should be getting 40 or more on all channels.

1 Reply

  • KevinM2's avatar
    Former Moderator
    Hi Dustin255, we apologize for having created an unfavorable experience. If you are still experiencing service issues after the scheduled service appointment, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at -Kevin M. Cox Support Forum Moderator