I noticed the forum has been locked on the problem with this modem. We got this modem two and a half months ago. The internet went out before on it, but now it is going out over and over again in a day. The previous post was from TWO YEARS AGO about the issues with this modem! I can’t believe Cox is still giving out a modem that has known problems. We too, like the person from two years ago, have our own new netgear nighthawk router, so we didn’t need the panoramic. They told us we had to go to this modem if we had our own router when we went to the Gigablast internet package KNOWING the thing doesn’t work. The last rep we spoke to tonight claimed they had been recalled (not sure if that’s accurate), and told us they have the new ones and said the problem was very NEW. Well, it looks like the truth is that the problem is at LEAST TWO YEARS OLD. When you rely on the internet for your job, this is very problematic. It really irks me that they continue to do this putting jobs at risk with all the people who went home to work over the past year. I think I will check with the BBB about this. This is so wrong on so many levels, and the guy in the post two years ago said he got three boxes issued to him by Cox and a tech out, and the problem persists. The rep set me up to pick up a new modem claiming the issue was new and they had a recall and they just updated the model. Plus a truck roll is set for Friday.
Is there another option? Maybe we should go back to the lower speed and get the older box back.