Recent Discussions
Arries tm3402
I noticed the forum has been locked on the problem with this modem. We got this modem two and a half months ago. The internet went out before on it, but now it is going out over and over again in a day. The previous post was from TWO YEARS AGO about the issues with this modem! I can’t believe Cox is still giving out a modem that has known problems. We too, like the person from two years ago, have our own new netgear nighthawk router, so we didn’t need the panoramic. They told us we had to go to this modem if we had our own router when we went to the Gigablast internet package KNOWING the thing doesn’t work. The last rep we spoke to tonight claimed they had been recalled (not sure if that’s accurate), and told us they have the new ones and said the problem was very NEW. Well, it looks like the truth is that the problem is at LEAST TWO YEARS OLD. When you rely on the internet for your job, this is very problematic. It really irks me that they continue to do this putting jobs at risk with all the people who went home to work over the past year. I think I will check with the BBB about this. This is so wrong on so many levels, and the guy in the post two years ago said he got three boxes issued to him by Cox and a tech out, and the problem persists. The rep set me up to pick up a new modem claiming the issue was new and they had a recall and they just updated the model. Plus a truck roll is set for Friday. Is there another option? Maybe we should go back to the lower speed and get the older box back.
ASUS RT-AC88U Router showing "Your ISP's DHCP does not function correctly" after recent outage resolved
Hello, I've been having problems for a couple days with a separate ASUS router to my Arristm3402a modem from cox. There was a major outage in my neighborhood that caused internet to go down for a couple days (I think the power company cut a cable line or something) and after it was resolved my router showed this message about DHCP not being configured correctly from ISP. Did some research about this modem and found out a lot of people have had issues with 2.4 G connections and weird drop-offs. Eventually, I got frustrated enough with it that I called tech support to have a technician to come check it out. But after unplugging the cable line outside in the box and plugging it back in and doing a power cycle on the modem it came back on. And sure enough after a power cycle on the router it also showed full connectivity. I thought the problem was fixed so I cancelled the appointment to not waste the technician's time and avoid a fee for repairs that looked like a crank call. However, this morning, I come to find out that I had lost connectivity. My router settings showed that a network cable was unplugged even though all the lights were on on both the router and the modem. I plugged the modem into a PC and there was no internet connection. Eventually after power cyclings and resetting the modem it worked again...but I don't know why. And I feel like there is more to it than that. Am I going to have to do this every day or should I just choke up the fee to have a tech come look at it? The ASUS router seems fine despite some bad reviews...I even tried my trusty trendnet dual band and it seemed to have similar issues. Any ideas? Thanks, Zach
Should Cox provide a new modem to me for 500 Mbps Internet (Ultimate) and Voice Services or do I need two modems?
I have the Cisco DPQ3212, which I now know is a DOCSIS 3.0 modem. I decided to cut out cable TV, but keep Cox phone service and upgrade to the Ultimate Internet package (500 Mbps) from the Preferred Internet package (150 Mbps). I did this last Friday, the 15th and was told by the phone technician it would be effective on Monday, the 18th. I specifically asked if my modem would support the speed. He said yes, so I didn't even research it. As of this morning, the 20th, my cable TV was still working and my Internet speed hadn't been upgraded. I checked online for pending orders and it just showed "processing". I called this afternoon, the 20th, to see when I could expect it to be done. The phone technician told me he "forced it through". I asked when my Internet speed would increase and he said something about it working after the system rebooted. Nothing happened, so after an hour, I rebooted my modem only to see the same 150 Mbps limit. I called again and the person I got this time told me that my cable TV was gone and that my Internet service was at the 150 Mbps level. At this point, I'm kind of ticked off. He was going to connect me to tech support before he realized that my modem was the problem. He told me that I would need to rent a new one from Cox for $10 a month or I would have to buy one. I told him I wasn't interested in renting one and asked what exactly I needed to buy. He told me that pretty much any DOCSIS 3.1 modem would work. I wasted a bunch of time on Amazon looking for a Cox compatible DOCSIS 3.1 modem with voice capability. Of course, I now know you can't really buy one. Searching the forums here I found the link to the compatible modems page. You'd think one of the 3 people I've dealt with so far could have pointed me there, but nonetheless, I see that the only non-wifi DOCSIS 3.1 modem with voice is the Arris TM3402, which you can't buy, but only rent from Cox. So, I have the following questions: 1. Since Cox is required, by law, to provide a free modem for voice services, should they have to provide me with an Arris TM3402 for free? Can they say that my current modem has voice and tell me to pound sand and either rent or buy a second compatible modem? I've seen a reply from a moderator in another post indicating that you can simply take your old modem to Cox and get it swapped out. However, the last person I spoke with didn't give that to me as an option. 2. If I have to buy or rent a second modem, is it as simple as adding a splitter to my cable line and running one coax cable to the DOCSIS 3.1 modem and one to the Cisco DPQ3212 and giving Cox the MAC and serial number of the new DOCSIS 3.1? Thanks for any answers anyone can provide.