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Tyler_C's avatar
Tyler_C
New Contributor
5 years ago

Are Cox tech trouble shooting at your home?

Hey All,

Over in Buckeye, AZ. Are Cox Tech visiting homes to troubleshoot and repair? I had a tech at my house before COVID and he said I have high spikes in engres in my Cox cables. The issue is either cables in the house or cables at the Cox box on the side of my home. Looking for some help.

  • ASimms97's avatar
    ASimms97
    New Contributor
    5 years ago

    Hi I just purchased a modem and internet service with Cox and I live in Goodyear. I was having trouble connecting to the internet. I was able to log in to the modem but it wasn’t working at all. The WiFi symbol would go intermittent and I ended up just giving up. Is this happening to you too?

    • Tyler_C's avatar
      Tyler_C
      New Contributor
      5 years ago

      Yes and no. Just tired of paying for a service that can't make sure it works 100%

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @ASimms97

      Sounds like not getting a signal to the modem. Are there any other coax outlets you can connect to? Also, recheck the cable ends and make sure there hand tight and the conductors (copper pin) aren't bent.

      Jonathan J
      Cox Moderator
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Tyler C

    Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance. If you would like us to send a technician to your home please email your full name, address, and phone number to cox.help@cox.com.


    Jonathan J
    Cox Moderator
    • jaycee621's avatar
      jaycee621
      New Contributor
      5 years ago

      @JonathanJ what's funny is you say that you guys are exercising "social distancing" because of COVID, yet you are discontinuing the "free unlimited data" because you say "COVID is done" haha what a joke! Since I have moved to Vegas, I've had nothing but internet issues and have had gigablast since day one. Constant drop outs, ping spikes, latency, lag, terrible customer service, many tech visits which solved nothing, getting the run around by your company about what the issue actually is.... and it's all because you guys refuse to fork over the money to improve your equipment/nodes. Everything is overloading because of the global pandemic and all you guys have been doing is scamming people into buying into a more expensive plan for upgraded "speed". The fact that anyone is still supporting this is beyond me!!!