Forum Discussion

Tyler_C's avatar
Tyler_C
New Contributor
5 years ago

Are Cox tech trouble shooting at your home?

Hey All, Over in Buckeye, AZ. Are Cox Tech visiting homes to troubleshoot and repair? I had a tech at my house before COVID and he said I have high spikes in engres in my Cox cables. The issue is e...
ASimms97's avatar
ASimms97
New Contributor
5 years ago

Hi I just purchased a modem and internet service with Cox and I live in Goodyear. I was having trouble connecting to the internet. I was able to log in to the modem but it wasn’t working at all. The WiFi symbol would go intermittent and I ended up just giving up. Is this happening to you too?

  • Tyler_C's avatar
    Tyler_C
    New Contributor
    5 years ago

    Yes and no. Just tired of paying for a service that can't make sure it works 100%

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @ASimms97

    Sounds like not getting a signal to the modem. Are there any other coax outlets you can connect to? Also, recheck the cable ends and make sure there hand tight and the conductors (copper pin) aren't bent.

    Jonathan J
    Cox Moderator