Forum Discussion
Cox isn't going to have an ACP department, because it's a Government program. "The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households".
Here are the steps for Cox
https://www.cox.com/residential/internet/affordable-connectivity-program.html
The Government has to let Cox know that you are accepted. BTW, you only receive the credit, when Cox receives the money from the government. IF the government stops, cancels, fails for any reason to send a check/deposit to YOUR account, then you don't receive the credit on your bill!
There ISN'T a department that handles ACP accounts, which BTW is ONLY a 30$ a month from the government check to your account. Again, if Cox doesn't receive it from the Government, then you don't get that amount reduced from your check.
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