Forum Discussion

Frustrated_Sing's avatar
Frustrated_Sing
New Contributor II
2 years ago

Anyone have ACP dept phone # --Representatives should be educated better about ACP and not be condescending

Extremely frustrated and saddened at the treatment and lack of knowledge by some Cox employees. I called requesting to speak to the ACP dept. I have spoken to them in the past and the gentleman told ...
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  • Darkatt's avatar
    Darkatt
    2 years ago

    Cox doesn't deny the benefit. IF the government PAYS money to COX on your behalf, Cox CREDITS that amount. If the Government DOESN'T provide Cox money on your behalf for your account, COX isn't going to discount your bill that amount. This isn't Cox's benefit to you, it's the Government's. Once you understand who pays what and how you get the discount, you MAY be able to  figure out where the disconnect is, and get it fixed. 

    Again. it's NOT Cox that provides the benefit, it's the Government. If Cox receives money FOR YOUR ACCOUNT, they will credit your account the funds they receive. If they DON'T get money from the government for YOUR account, you get squat.

Darkatt's avatar
Darkatt
Honored Contributor

Cox isn't going to have an ACP department, because it's a Government program.   "The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households". 

https://www.fcc.gov/acp

Here are the steps for Cox 

https://www.cox.com/residential/internet/affordable-connectivity-program.html

The Government has to let Cox know that you are accepted. BTW, you only receive the credit, when Cox receives the money from the government. IF the government stops, cancels, fails for any reason to send a check/deposit to YOUR account, then you don't receive the credit on your bill!

There ISN'T a department that handles ACP accounts, which BTW is ONLY a 30$ a month from the government check to your account. Again, if Cox doesn't receive it from the Government, then you don't get that amount reduced from your check. 

DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

I'm curious if you are getting your email notifications from this forum because I'm not getting them anymore myself?  How do I subscribe to this internet forum because I don't see any options to subscribe to it?