Another upstream packet loss problem...
After several years of great Gigablast service, I have been having some extreme packet loss that started around 12/6 in New Orleans, LA that is constant and interrupting video calls/voip services/gam...
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Based on those plots, The first step is replace the modem, because that second hop is the first one to Cox. So either the modem is bad, or you have a line issue. If you have the same issue with the different modem, then yes, a tech is in order.
I just replaced my MB8600 with a new MB8611 and same issues.
The MB series isn't a real Motorola, it's ZOOM, and certainly not a modem i would use.
Just curious, but what model modem and router do you have?
