I've been having issues for 6 months. Had 12 techs out here. Finally solved and today my neighbor and I have no TV or internet service. What does CS say? Sorry for inconvenience. Thank you for being loyal customer etc. But I can't get a tech until Wednesday!?!? Unacceptable! Pay waaaay too much for a service I'm not getting. Lost 2 1/2 days of work this week alone. Can anyone help me get a tech tomorrow!? 1/30
Sorry to hear about your issues. Contact cox.help@cox.com and provide your full name, service address and a link to this forum discussion.
Since your neighbor is also affected, it sounds like a tech disconnected your tap from the main line or disconnected both drop lines from the tap, unless your neighborhood is currently experiencing an outage. For future reference, it's a good idea to test all Cox services while the tech is still there.
You said "Finally solved". What was solved?
