Solved
500 plan speeds drop to 30mbps
A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
Forum Discussion
I am having this exact issue. 500mbps slowing down to exactly 30mbps. Issue persists even after replacing router and a technician visit who also replaced old connectors in and around my unit. Any idea how I can go about getting Cox to investigate the service coming to my apartment complex?
Call in to tech support, and request escalation to CAG. They are far more knowledgeable and will be able to either assist, or get the right person on the fix for you.
