Forum Discussion

friarfaithful's avatar
friarfaithful
New Contributor II
11 months ago
Solved

500 plan speeds drop to 30mbps

A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back dow...
speed issues
  • friarfaithful's avatar
    friarfaithful
    11 months ago

    I saw a Cox truck with a lift driving around my neighborhood yesterday. Checked my speeds and they are back up! Checked again today and still getting a solid 500+. I'm hesitantly gonna say this problem is solved.

    The issue was something going on on poles delivering service. Glad it wasn't anything on my end. Hope this may help anyone else dealing with slow speeds.

     

    Cheers all.

Wolfen109's avatar
Wolfen109
New Contributor
11 months ago

I am having this exact issue. 500mbps slowing down to exactly 30mbps. Issue persists even after replacing router and a technician visit who also replaced old connectors in and around my unit. Any idea how I can go about getting Cox to investigate the service coming to my apartment complex?

Darkatt's avatar
Darkatt
Honored Contributor
11 months ago

Call in to tech support, and request escalation to CAG. They are far more knowledgeable and will be able to either assist, or get the right person on the fix for you.