4 Day Outage! Vague Communication! Completely unacceptable!
We've been Cox customers for over four years, and I'm extremely frustrated with how this recent
outage is being handled. Our internet has been completely down in ZIP code 22405 for 4 days now -
and still no resolution. We've received multiple texts from Cox with estimated restoration times, and
every single one has come and gone with no service and no clear update.
My wife works from home and this has caused major disruption to her job and income. We're using
our mobile data just to stay connected, something we wouldn't have to do if our Wi-Fi worked.
I called and the automated system said calling won't speed things up - then hung up. I used the
website chat and was told "we're working on it" with no real information. The only offer I received
was a $12 credit, which doesn't come close to covering the lost income and increased cellular data
charges.
This is unacceptable. Where is the accountability, transparency, or real support for paying
customers who rely on this service to work and live? We deserve better.
