How is it you can be on time with billing everyone but you can't even manage to simply put out updates on the outage? You just say there is an outage and leave it at that if you don't want everyone to change providers why don't you actually communicate with the people that pay your bills and give us updates since half of yall don't even do anything.
Hi Unkindled98,
I sincerely apologize for the impact of the outage. I know how frustrating it is to wait for services to be restored, and not having an estimated repair time makes waiting even more difficult. To investigate what’s happening, please email our team at Cox.Help@cox.com with this post, your full name, and your complete address.
We’re not going to email you regarding an issue you should be fixing. How can something as complicated as my electricity be restored quicker than my internet. Guess what? I am paying for today and however else long it takes for you to address the outage. They can literally replace power lines quicker than you can flip a switch. You know you’re our only option regarding decently fast internet, therefore you take your time during these issues. Or if we’re intermittent in and out you do not care because you know you are the only option we haven depending on where we live. I pay you guys a lot of money to have service daily, I understand storms hit but when my electric is back up I fully expect my internet to be back up especially when I pay you way more than I pay OG&E, don’t get me wrong I have my issues with them being the only electric company avail but I’ll be damned if they don’t get the power on 3 times as fast as you get my internet up and running every single time. Do not reply with an automated bot either. Address me personally or not at all
It sounds like you don't know how these things work. Cox doesn't own the poles. The electric company does. Cox just leases the space. They can't even begin to work on a issue until the power is restored and any downed trees are removed and the roads are accessible. Also, HFC service is a lot more temperamental then electrical service. There are multiple amps and nodes that can be damaged or not have power. Just because you have power doesn't mean there is power where Cox equipment is. Some of that equipment has generators, but not all, and even the devices that do, the gas eventually runs out. It is NOT as easy as flipping a switch. That idea is absurd IMO.
Yes, the outage notification system needs to be improved. At least now they have a outage map. Before they didn't. They also added text notification. Many such system aren't very accurate because of the nature of the system. It's not just Cox though. I have Frontier and my entire state was affected by a issue and their outage map showed nothing. So if you don't like how Cox does something, try looking into a different ISP. Remember though, the grass is always greener on the other side.
Cox needs to let their customers know what’s going on. My cable and internet have been out since yesterday morning and Cox quit communicating via text after they missed the first deadlines. Haven’t heard a thing since 10:30 am yesterday. Let us know something!
