Outage & No communication
How is it you can be on time with billing everyone but you can't even manage to simply put out updates on the outage? You just say there is an outage and leave it at that if you don't want everyone t...
Forum Discussion
Hi Unkindled98,
I sincerely apologize for the impact of the outage. I know how frustrating it is to wait for services to be restored, and not having an estimated repair time makes waiting even more difficult. To investigate what’s happening, please email our team at Cox.Help@cox.com with this post, your full name, and your complete address.
Cox needs to let their customers know what’s going on. My cable and internet have been out since yesterday morning and Cox quit communicating via text after they missed the first deadlines. Haven’t heard a thing since 10:30 am yesterday. Let us know something!
