Forum Discussion

Rmon500's avatar
Rmon500
New Contributor
6 months ago

3 day outage now

We live (moderator hid address) in omaha there has been an outage of service since noon saturady. No one can give answers as of whats going on whats being done to fix or when the outage can expected to be fixed. You try calling the a.i doesnt allow you to connect try chatting and no questions get answered. Hopefully Cox credits for this outage as well as cox how about some transparency with your paying customers 

outage
  • GregP1's avatar
    GregP1
    Moderator
    6 months ago

    Hi, I apologize you are having trouble with our service. we are not able to look up a general location. please reach out to us privately. Our email address is mailto:cox.help@cox.com Please include your full street address and a link to this forum post

    Greg