3 day outage now

We live (moderator hid address) in omaha there has been an outage of service since noon saturady. No one can give answers as of whats going on whats being done to fix or when the outage can expected to be fixed. You try calling the a.i doesnt allow you to connect try chatting and no questions get answered. Hopefully Cox credits for this outage as well as cox how about some transparency with your paying customers