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FairfaxCoxUser's avatar
FairfaxCoxUser
New Contributor II
5 years ago

22030 Fairfax, VA - we lose internet frequently

We have been losing our connection a LOT recently.  It seems to be related to bad weather.... It's getting old...It is happening quite a bit which is due to the bad weather, I assume. I am not ta...
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MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi FairfaxCoxUser,

We checked your modem and it's reporting a high number of resets. Please ensure that all of your connections are tight and secure. If there is a splitter, please bypass to see if your connection improves.

Mary
Cox Support Forums Moderator