Forum Discussion

evanjm2411's avatar
evanjm2411
New Contributor
2 months ago

21 outages in the last 40 days

I recommend COX provide people that are in my area experiencing these outages and indepth update on what's going on. This started on Oct 20 and had gotten worse this past week.   I didn't pay for my Internet to go down intermittently throughout the day and it is not going to get it reimbursed to me in any shape or form.  I willing to bet there work going on to make some sort of cost savings that will ultimately affect users.  I had not previously provided feedback but before I moved they were still charging me an extra $10 a month without informing me the plan I was on had reduced in price.  Very unsatisfied.

  • evanjm2411's avatar
    evanjm2411
    New Contributor
    2 months ago

    This is a technical issue.  Users in my area are experiencing outages. Nothing wrong on my end. The system is broken and the problem is we aren't going to be compensated the hours our service was down.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 months ago

      Who says you won't ne compensated. You just need to call after the outage is over and talk to billing.

  • aspriggs94's avatar
    aspriggs94
    New Contributor II
    2 months ago

    Service outages are specific to personal accounts? 🤔

    • LisaH's avatar
      LisaH
      Moderator
      2 months ago

      Hi aspriggs94. I apologize that we have no way to check an area to see if there is an outage. In order to see if there is an outage, we would need to check an individual account. You can check for an outage using the Cox app via any mobile device or via the cox website. Thanks, Lisa, Cox Support Forums Moderator.  

  • LisaH's avatar
    LisaH
    Moderator
    2 months ago

    Hi evanjm2411. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator