Hello CurtB,
The outlet and the inside home wiring do not belong to Cox. The wiring and outlets belong to the home. In many markets, there are multiple service providers. If a customer were to switch from Cox to any other provider, that provider would connect to the same in-home wiring that we used. If the wiring and outlets did belong to the provider, then self-installations would not be feasible as the lines would need to be switched out anytime someone changes their provider. It would also prevent the homeowner from doing any remodels that might interrupt the wiring in the walls if they belonged to the provider. We cover the service up to the pedestal or the home depending on the configuration. We would not cover anything inside the home. When setting up services, customers have the option to do a professional installation where our technicians can help with inside wiring issues for $100 or they can choose a free self-install. If the service does not work within the first 30 days and a technician needs to come out, that is considered a failed self-installation with a $100 charge. In many cases, if the failure was outside of the home or with our equipment, we would waive the charge. If the issue is within the home or on equipment that Cox does not own (this includes in-home wiring and outlets), then the charge would be applied. The Cox Complete Care only applies to service calls and not to installations. If there was an in-home issue 30 days after the self-installation, a service call would be set up and the Cox Complete Care would prevent the $75 charge as long as there are no new installations (Outlets/wiring/equipment/etc) while the technician is onsite for the service call. I hope that this has helped clear things up.
