Dose anyone else think it's a bit of a scam for cox to charge you for a tech to come out and fix an issue that your already paying service for. I'm already paying them $X for internet service that they haven't been able to provide me for almost 2 weeks. And now on top of paying for internet service, that I'm not getting, I have to pay a tech to come out and fix an issue that I have no control over.
Not only that, but I also had to talk to about 5 other people before one of them was smart enough to realize a tech was needed to be sent.
It depends on the issue. There's a demarcation point on your house (Network Interface Device) and everything on the street-side of the demarc is Cox's responsibility. Everything on the house-side of the demarc is your responsibility. Meaning, you'll pay.
If you call Cox and the reps says "everything is fine on our end so we'll send a tech," this is an indicator they'll charge you to troubleshoot your problem. However, the Forum could help troubleshoot.
If you rent a modem and the tech swapped it, this should have been free.
Yeah...calling is always hit-or-miss. Sending an email would have been better.
What did the tech do to resolve your problem?