Forum Discussion

TBJ's avatar
TBJ
New Contributor
4 years ago

Tech fees?!

Dose anyone else think it's a bit of a scam for cox to charge you for a tech to come out and fix an issue that your already paying service for. I'm already paying them $X for internet service that th...
  • Bruce's avatar
    Bruce
    4 years ago

    It depends on the issue.  There's a demarcation point on your house (Network Interface Device) and everything on the street-side of the demarc is Cox's responsibility.  Everything on the house-side of the demarc is your responsibility.  Meaning, you'll pay.

    If you call Cox and the reps says "everything is fine on our end so we'll send a tech," this is an indicator they'll charge you to troubleshoot your problem.  However, the Forum could help troubleshoot.

    If you rent a modem and the tech swapped it, this should have been free.

    Yeah...calling is always hit-or-miss.  Sending an email would have been better.

    What did the tech do to resolve your problem?

Bruce's avatar
Bruce
Honored Contributor III
4 years ago

It depends on the issue.  There's a demarcation point on your house (Network Interface Device) and everything on the street-side of the demarc is Cox's responsibility.  Everything on the house-side of the demarc is your responsibility.  Meaning, you'll pay.

If you call Cox and the reps says "everything is fine on our end so we'll send a tech," this is an indicator they'll charge you to troubleshoot your problem.  However, the Forum could help troubleshoot.

If you rent a modem and the tech swapped it, this should have been free.

Yeah...calling is always hit-or-miss.  Sending an email would have been better.

What did the tech do to resolve your problem?

  • TBJ's avatar
    TBJ
    New Contributor
    4 years ago

    I thought I sent a reply but I guess not. So someone was working on the pole infront of my drive way the same day my internet went out. And so being the logical person I am put the two together and figured, oh that's where my issue is. So after talking to 5 people, trying to get them to think past there pre-scriped cards, one set up an appointment for a tech, tech comes out and lo and behold my line was disconnected AT the pole. So the tech reattached my line at the pole and what do you know, I have internet.