Hello ashishlahori75,
I know how important it is that this is resolved so you can enjoy your new device on the Cox Mobile service. I'm sorry to hear that you have not yet gotten a solution after reaching out and visiting our Cox Store nearest you. We can help and re-evaluate this on your behalf to see what has been missed. Our goal is to reach a solution that gets your device up and running. When you have a moment, could you please email us at Cox.Help@cox.com with your name, complete address, and please include the URL to this forum comment about the eSIM switch. Thank you very much.