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am89074's avatar
am89074
New Contributor
10 months ago

I got this email. Is it legit? Hi Member, heads up, we had to lock your account because security flagged some odd behavior. We've taken steps to protect your information and need your help to make sure this doesn't happen again:

Hi Member,
Sojheads up, we had tozlock yourjaccountqbecause securityqflagged some oddjbehavior.

We've takenlsteps tojprotect yourjinformation and need yourxhelp tobmake sure this doesn'tyhappen again:

  • Step one: UpdatejatyCox to gainjaccess to youriaccount

Visit us at cox.com/secureaccount to updateiyourjaccount.

Thanks,
Cox

22 Replies

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    If all else fails, check if your Cox account is actually locked by logging in via a bookmark or enter cox.com in the address bar.

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Look at the sender email address. 

    Next, hover the mouse cursor over the link, do NOT click on it. If the link is not the Cox web site, forward the email as an attachment to "Phishingreport@cox.net"

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      Just curious what happens when we report something to them?

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        A lot of the time, it's a cox residential email address as the sender, it gets shut down till the owner of it calls it to get it unlocked, the pwd changed, and provided security information. Then the url it's trying to get you to go to gets blocked in the Cox system so Cox Customer's who received that email, when they click on the link, it takes them to a 404 page can't be found. 

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      It might be real but we have to see the actual email that was received in order to verify it because the link isn't a Cox link.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        It's a phishing scam. The link is made to look like Cox but redirects somewhere else. The bad spelling is to get around anti-spam rules. Do you think Cox would spell like that?

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    You need to copy and paste the actual email that you received.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Is this a copy-and-paste of the email?  Did you have to "clean it up" in the subject of your post?  The first sign it's fake is the horrendous grammar.

    Don't click the link.  If you hover your cursor over the link and look at its URL in the lower-right of your browser, it's not a Cox domain.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      The OP didn't copy and paste it.  This is the link.  It isn't a Cox website. 👇

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    That isn't a Cox link.  You need to copy and paste the actual email that you received.