Cox email switch to Yahoo disaster

I agree; this could have been handled in a much better fashion. The transition to Yahoo makes you think you either have to upgrade to their paid version or pay for technical support. 

I use Thunderbird for my email client. I followed these instructions to perform the changeover:

https://help.yahoo.com/kb/new-mail-for-desktop/password-sln15241.html

This is in addition to changing the settings for POP, IMAP and SMTP in your email client.

As an aside, I pay for Microsoft Office 365 (yearly subscription). With the subscription, you can sign up for outlook.com email addresses. I set up a few accounts for my most critical emails. 

I was able to get my Outlook to work, but once I transitioned all my old Outlook email folders were erased. Lost all my old cox emails that I was saving in those folders. Not sure if there is a way to get them back.

I agree with the poor experience in the email transition.  I was also unsuccessful in setting up Outlook to reflect the change.  The online instructions do not work, you can only get a ChatBot vs. a real person if you try the online help Yahoo provides, and they indicate phone assistance is only available for a fee.  I also can not send email from my iPhone.  I followed their instructions for adding the account and can receive emails but get an error message trying to reply to them or create and send something new.  I have burned through a lot of time trying to get things to work, and it seems like they did not do a good job in pre-testing the move or devoting any resources to assist with the cutover.  Feel like I've been left out in the cold.

Hello. I apologize that you are experiencing trouble getting your 3rd party app to work with your email. If you have already been notified by Cox that your email has transitioned, this Cox website provides information on the server settings needed to be updated based on your devices. https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html.  This website provides even more information: https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html?campcode=link-learnmore-FAQ-res-srch-email-move-to-yahoo. There are links throughout both articles to assist.  If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.