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NJCS24's avatar
NJCS24
New Contributor
2 months ago

“Just lie to customers, what can they do lolol?!”- Cox Communications

Contacted customer service 11/2023 about my promo ending 02/09/2024, plus we were moving so needed to transfer service as well. I asked how much of an increase I was looking at once the promo expired...
NJCS24's avatar
NJCS24
New Contributor

Why? So you can NOT help me, again? Let me make it easy, I have transcripts…meaning proof. I shouldn’t have to waste more of my time. Fix my bill. Prob solved! 

Darkatt's avatar
Darkatt
Valued Contributor III
2 months ago

Your transcripts dop not indicate signing up for the new rates, they transcripts appear to simply advise you of those rates. Nowhere does it indicate that you signed up. 

It DOES indicate that you needed to call in.