Communication is generic
There are several companies who are in the same predicament as yours and YET have managed to inform its customer base about the ongoing work to repair the service. The tragedy of what has happened for our neighbors friends and families has taken a toll on all business in several states. It is poor practice for your companies PR or other representatives to show zero respect for your customer base other than a generic response to the situation. Your lack of communication to your customers has set a precedent that as a whole, thinking we would not fully understand. We do…as seen by many in this forum. Speaking out as one of your consumers you have lost our business, not for the basis of this happening we understand why. It is for the lack of your company to step forward and be semi transparent instead of shutting the doors completely on communication.