Gigablast
Couple of things. First my internet has displayed the message of “service interrupted” for almost a year, even though it was working. I believe it is because it thinks I have a different modem installed then what I actually do. I had replaced my modem last year about this time. I again replaced my modem yesterday with the new CM8200 and upgraded my account to Gigablast, but after following the self service install and even calling in to double check I have not experienced a speed increase. I wanted to see if I could have my account checked again, to make sure I am set up correctly to receive the new Gigablast connections speeds. Thanks in advanced!
Internet connectivity frustrations
I've had Cox internet for a little over a year, I've had an internet connection about 30% of the time usually in the middle of the night and never during the day when I'm home and would like to use it. I've had roughly 6 Tech Guys come out replace the Box on the outside of my house, rewire everything from the box outside into my modem and every single one of these guys said the issue is not on my end the issue is in the line coming from the street to my house. And each time they've said it'll be 7 to 14 days before somebody will be out to fix it. Well here I am 5 months into this 6 Tech Guys into this and I make an appointment and finally get the claim escalated to a senior Tech. Something happens and I have an emergency and I can't be home so I get on the little Cox online chat and confirm that everything will be fine with me not being home because the tech only has to look outside at the pole in front of my house. Well the guy calls the next day and I tell him that I'm not going to be there and he says there's absolutely no way that they can help me unless I can come into my house. So I rescheduled it for today I just happened to check my email this morning and my appointment was canceled I didn't cancel it and I was never notified that it was going to be cancelled. I really need to know how I can get somebody out here to look at the polls by the street to fix my internet? Can anyone who can read this contact me and tell me how I can get somebody to come out and fix the poles. I'm getting really frustrated paying my internet that I can't even use. Sincerely, an absolutely frustrated customer!
"Something's Not Quite Right
I have two mini boxes and a "Main" Box. After the main TV has been off for a couple of hours, I get a "Something's Not Quite Right" message when turning it back on and instructed to disconnect the box and reconnect after ten seconds. I tried refreshing the boxes on line but the problem persists.
Paying for 30 Mbps upload, getting less than 10 for 3 months and counting...
This is the situation. For the last 3 months I've been unable to do any Twitch streaming because my upload bandwidth has been completely unreliable and inconsistent. I am paying for the highest tier Internet service in my area. Ultimate. That means I should be getting 30 Mbps upload bandwidth. I've been getting an average of 10 Mbps or less on most days for the last 3 months. I've called Cox tech support numerous times over the last 3 months. There have been at least 10 Cox technicians that have come to my apartment over that time. Every time they arrive, they do the same tests over and over again and keep telling me "everything looks fine" and "it must be your equipment". Yet, I have told them time and time again that I've changed my equipment several times and the problem occurs no matter what equipment and configuration I use. Here are all the equipment changes I've made in the last 3 months. I bought a $200 DOCSIS 3.1 modem, I eliminated my router from the signal path ( I have done this every time the Cox technicians have come to check things out), I've used 3 different PC's two of which are brand new, I've tried using a laptop. I also always do the testing and use the Internet primarily wired with CAT 7 cables between everything at all times. I also have 1 Gbps capable ports on everything. I've tried different cables. The Cox technicians have completely replaced the coax cable going from my apartment to the main box outside. None of these things including everything the Cox technicians have done over the last 3 months have resolved the problem. Yet everytime I call Cox about this issue and everytime the Cox technicians come to my apartment to do their testing I keep getting told the same thing over and over and over again. "Everything looks fine" and "it must be your equipment". I am getting really tired of this repetitive nonsense that doesn't go anywhere or resolve my problem. It took Cox technicians 2 months to notice what was referred to as "intermittent noise" in the Internet signal I'm getting. And supposedly some work was done to fix that. However I have not heard anything about what specifically was done to fix that and whatever was done apparently has not actually fixed the problem as I've been told there has been intermittent noise detected in the Internet signal I'm receiving since then. As I mentioned, even though I have been told that somebody would get back to me with the details of what was done to try and fix the intermittent noise problem nobody has done so to my knowledge. I am not happy with the way things have been going with this. I am also not happy with how ineffective the Cox technicians have been in resolving this problem even though they have had ample time to figure out what is causing it. I am also not happy with the fact that everybody keeps insisting that it must be my equipment causing the problem when I've given numerous examples of why that is most likely not the case, as well as asked the Cox technicians to look at my equipment and it's settings to verify that everything is either working properly or not. If the Cox technicians are "not allowed" to even look at my equipment then I don't think they have a right to imply or assert that it is my equipment causing the problem. That would be what I would refer to as an appeal to ignorance or argument from ignorance fallacy. (The assumption of a conclusion or fact based primarily on lack of evidence to the contrary.) You cannot say or assume that it's my equipment at fault just because you are incapable of finding evidence to the contrary. If you are going to say it's my equipment at fault, you need to prove it with some empirical evidence to back up your assertion or claim. But since Cox technicians are "not allowed" to even look at my equipment let alone troubleshoot it then that means they are incapable of finding evidence to prove that "it must be my equipment" at fault. So I really wish the Cox technicians would stop saying that to me because it is absolutely infuriating to keep hearing it over and over again. I swear I've heard each of the 10 Cox technicians tell me that exact phrase at least once during their visits. It is a serious insult to my intelligence after having troubleshooted for many hours and days over the last 3 months and eliminated my equipment as the potential source of the problem by the various methods I previously mentioned in this post. If anyone has any idea how to resolve my problem I would really appreciate some help. I cannot rely on Cox to do anything about it and am tired of wasting my time asking them for help. I would be glad to provide any information as needed to anyone willing to help me troubleshoot the issue. Some info about the situation that might be relevant is this. My download speeds are generally not affected most of the time. It is only my upload speeds that are affected negatively. I am not sure why this is. Thanks for taking the time to read my post. I hope you can help me. Best regards.static i.p. address
Is it possible to have a static or fixed i.p. address? It seems almost anytime I reboot, I'm assigned a new i.p. address. Some sites I use monitor the address and if it changes, I'm blocked from logging on. Then I have to go to my email, retrieve the email that states my address changed, select the link from the email, which takes me back to the site and I have to login again. I understand it's a security feature of the site, which is fine. However, having a static i.p. would eliminate having to login multiple times.
Verification of email from COX
Is this a valid email sent from COX??? Cox has identified that one or more of the computers behind your cable modem are likely infected with the Zeus Trojan/bot, also known as Zbot. While this malicious software is not new, it still poses a great risk to your computer and files that reside on your hard drive. Zeus malware uses keylogging in order to access user names and passwords and infected over 13 million computers worldwide.Sling Box incompatible with Cox devices???
I cannot connect my Sling Box with any set top box from Cox. All worked well with Verizon, but now with new install from Cox, my SLing Box cannot locate a set top box. Not one model # or serial # is identified by SLing box. I know that Cox does not 'support' Sling Box connectivity problems, as I've been told, but thinking this is a discussion forum to brainstorm or learn from others my quest is merely seeking out others with a similar issue. Thanks.Cisco 9865HDC DVR Problem
I have a Xantech Micro Link IR Receiver Kit 490-85D that I would like to use to control my Cox DVR in a closed cabinet. I upgraded my DVR from Cox and this IR receiver that used to work with my old Motorola DVR from Cox for many years will not work with this new Cisco one!! I used a flashlight to find out where the two receivers are located on the front of my Cisco unit and I placed the emitters in front of them and nothing happens. The emitters are working as I checked that out. The emitters continue to work on my stereo and my Blue Ray, but they do not work on my new Cox Cisco 9865 DVR. Can anyone please tell me why the new DVR is not compatible with the IR kit like the old Motorola was? I searched for a solution, but people were trying to get something working on the back of the box and this is not the route I was hoping to try. Thank you
Modem dropping to often
for the past few months our internet has been dropping out. usually rebooting the modem fixes it for a few minutes then it goes out again.. here are the logs. i dont know if its relevant or not but we dont have any cable or phone, just internet. Time Priority Description Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:32:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:32:42 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 18:34:01 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:34:02 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 18:35:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:35:21 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 18:36:41 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 18:36:41 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 18:37:25 2017 Critical (3) Ranging Request Retries exhausted Dec 25 18:37:25 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 25 18:38:41 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 25 18:38:41 2017 Notice (6) TLV-11 - unrecognized OID Dec 25 18:38:45 2017 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 25 19:09:57 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 19:18:17 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 19:18:18 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 19:20:06 2017 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Dec 25 19:20:24 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 19:20:35 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 25 19:20:35 2017 Notice (6) TLV-11 - unrecognized OID Dec 25 19:35:14 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 19:38:56 2017 Critical (3) Ranging Request Retries exhausted Dec 25 19:38:56 2017 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 25 19:39:32 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 19:39:32 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 19:40:52 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 19:40:52 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 23:05:42 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 23:05:42 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 23:11:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 23:11:21 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 23:11:41 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 23:11:41 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 23:12:12 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 23:12:12 2017 Critical (3) No Ranging Response received - T3 time-out Dec 25 23:12:21 2017 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Dec 25 23:12:21 2017 Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Dec 25 23:15:15 2017 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 25 23:15:15 2017 Notice (6) TLV-11 - unrecognized OID and here are the cable connections Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 9 831000000 Hz 12.2 dBmV 36.8 dB 0 1319 2 Locked QAM 256 10 837000000 Hz 12.2 dBmV 36.8 dB 2 1339 3 Locked QAM 256 11 843000000 Hz 12.1 dBmV 36.8 dB 4 1507 4 Locked QAM 256 12 849000000 Hz 12.2 dBmV 36.8 dB 2 1423 5 Locked QAM 256 13 855000000 Hz 12.1 dBmV 37.6 dB 45 1394 6 Locked QAM 256 14 861000000 Hz 12.0 dBmV 37.6 dB 12 1564 7 Locked QAM 256 15 867000000 Hz 12.0 dBmV 37.3 dB 15 1557 8 Locked QAM 256 16 873000000 Hz 11.8 dBmV 37.0 dB 44 1421 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 37.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 37.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 38.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 38.5 dBmVContour App only for home use?!
I've recently added the Countour App to my Samsung, works perfectly on my phone, no problems, crystal clear. When I was out eating and was hooked up to the establishment's Wifi, I thought I'd let my kids watch something to keep them occupied but it came to my attention that I was unable to access any channels since I wasn't using my 'home wifi'. What the heck. If I am at home, wouldn't I just watch cable that's on my TV instead of on my phone? Why cant I use any other Wifi to access the channels on this app? Why does it have to be my home Wifi? This doesn't make any sense. Oh, and the channels I could access, TV Go Channels, were all CSPAN channels. No thanks, I really don't want to watch CSPAN while I am on the go.... So really, what is the point of this App if I can only use it at home.....and if I am at home, I'll be watching my channels on my TV anyhow....
Is there a way to get rid of the "Start program from the beginning" message?
When I switch channels I hate having the "Start program from the beginning" pop up in the upper right of the screen. It blackens out the top of the screen for a few seconds before it finally goes away. Its distracting and annoys me. I know I can hit exit on the remote to get rid of it, but I want it to never happen again. Is there a way to disable this?modem recommendation, and a related set-up/wifi question
I am looking to replace my Cisco DPC3825 gateway with a standalone unit. I have the preferred tier and am looking at the arris sb6183 and the netgear cm500. Can anyone recommend which one they've had good luck with? I'm also thinking of getting a wifi mesh network (eero) and was wondering about the setup. if I set it up with my current wifi network credentials (ssid, password), will my current devices connect to it automatically? or will I have to reconfigure each device again? anyone have experience with this? Also, with the mesh wifi, if/when I lose internet will the whole network/devices go down? The current Cisco is a modem/router combo and every time I lose internet connectivity, my wifi security cams all drop "offline". wil having a separate wifi network from the modem keep the cameras on/viewable? Thanks for any tips. I'm just trying to do some research before replacing equipment and tackling a setup process.
Accessing Parental controls on cox internet
Accessing Parental controls on cox internet -I have just been given a replacement Tel modem Wifi router box which is the Arris Tg1682 G "panoramic" Modem for tel & Internet but cannot find any parental controls. Cox has the McAfee cox security suite plus download However the site says the parental controls were discontinued in Sept 2015 I have spent sever hrs n days with cox,Arris & Motorola and each say the other is responsible support but both Arris and Motorola tech have no info on this router as COX is responsible to provide support -HELP!!!Tired of Power Cycling my cable box
My picture displays the digital lines across the screen. The audio is interrupted. Sometimes, when I change the channel - it won't go! It stays on the existing channel. I tried to reset using the online tool. It didn't do anything. No reset. When I tried again, it told me I was trying to reset multiple times. Between the TV and needing to reset the modem daily, we are not happy with the Cox service. Model: 4742HDC
Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles
San Diego - gigabit packet loss and streaming issues
Starting about two weeks ago I started getting pretty consistent and severe packet loss on my gigabit connection Reviewing the SB8200 modem page at 192.168.100.1 (using gigabit package) I see all the DOCSIS 3.0 channels are fine (0-5 DB power and no or low corrected packet count) but the DOCSIS 3.1 channel is around 10 DB in power and gets roughly 1.2 million corrected packets per week since the "event". I track my connection to LA, Dallas, Chicago and New York using SmokePing on my router which tracks jitter and loss via pings with fping. A healthy connection should show me nothing but green (0 loss) on my checks across the board. My current unhealthy connection has blue and dark blue (multiple packets lost) all over the place. I am unable to stream to twitch reliably it fluctuates anywhere from 0 kbit to 3500 kbit and my settings are to stream at 6000 kbit which has been working fine but now I can't stream at all at any settings. I have downgraded my package tonight to 300mbit and put back in my SB6183 thinking my internet would work again since the DOCSIS 3.0 channels appear to be healthy and I am still experiencing packet loss and the same crappy twitch streaming. I would like to get back on the gigabit package and resolve this issue. Two techs were at my house and replaced everything they could replace and they mentioned maintenance may need to come out to run RG11 to replace my RG6. I want to see if the Cox tech people can possibly check into this and see if there's anything that can be done. My gigabit was running flawlessly for a few weeks on my RG6.unknown mac addr appears after modem reset
my modem did a spontaneous reset today and when it came back I had a new device: mac addr = 02:99:99:xx:xx:xx 02:99:99 is not a known vendor code the lower part was only one digit away from the lower part of the mac address of the router the ip address was 192.168.0.252 i logged into the modem and saw 252 was a reserved client ip i called cox. they claimed not to know anything about it i'm writing to this forum to see if anyone has had a similar experience thanks in advanceFXM/FXC On Demand
In On Demand>Movies>Free Movies there are a list of channels that offer free movies on demand, like TCM and FX. Also listed is FXM or Fox Movie Channel. It shows the movies that are available but when I select a movie, I'm asked to subscribe. Why would this channel appear in this area if it is subscriber only? I do not even see the channel offered in the line up for my area? Is there a way I can access these movies? Thank you!Any Resolution?
Has this issue of not being able to Auto Forward emails to more than one address been resolved? I tried it again today and it still will not accept more than 1 email address in the forwarding box. Most systems use the semi colon ";" to separate the address. I have also tried : , and blank space and nothing will accept a second email address. This function used to work in the old email system.2.1.2.1 on NBC News
I frequently get a 2.1.2.1 error on the NBC Nightly News (and sometimes on other shows, but not often). It shows that the news was recorded (minutes shown), but won't play. This has been going on for some time, but I hoped that when Cox did some rewiring at Carlyle Place where we live that it would solve the problem. It didn't. Any easy solutions? I am hoping I don't have to replace my Contour box, since I have a number of series set up that I would have to re-do (and since some aren't currently playing, I'll have to check back every 7-10 days to see if they have started back).Cox Webmail Blocked Senders List / Exception List - No way to modify
I've noticed recently that emails from several legitimate accounts are ending up in my spam folder. I had previously had the email domains (e.g. Yahoo.com) in the blocked senders list, then added the specific email accounts (e.g. <>@Yahoo.com) in the exception list and their emails used to be delivered to my inbox as desired. This was working great until recently. I went on the Cox webmail site to check to make sure my blocked senders and exceptions were still entered correctly. But it looks like the Cox webmail settings page has been changed. There is no way to add/modify Blocked Senders, and I no longer see an exception list. I'm using IE11, but have also tried Chrome and Firefox browsers just to check if this was a browser issue, and do not see a way to update/add the blocked senders and exception list. Has Cox removed the blocked senders/exception list? If not, how do I update? Appreciate any help here. Thanks.Intermittent Disconnects
I've had my Cox internet for about 5 months now, and only in the last month has this issue appeared. Multiple times a day my internet connection will briefly drop out before reconnecting within about a minute. In between these disconnections I have no issues at all, but they've been happening in the 10s of times per day lately. I tried resetting my router and modem, neither of which had any effect on how often I disconnect. I did ping testing on my router and had sub millisecond responses when I lose my connection, so my router isn't the issue. When I looked on the longs for my modem I noticed that there have been multiple errors that frequently repeat themselves: MDD message timeout; SYNC Timing Synchronization failure - Failed to acquire FEC framing; Started Unicast Maintenance Ranging - No Response received - T3 time-out; The MDD and SYNC messages always happen at the same time, but don't seem to be tied to the T3 time-outs. Both of these two sets of messages coincide with my disconnects. From what searching I've done, T3 timeouts seems to indicate that there's an upstream issue so here's my information on that. Modem: Motorola SB6183 Upstream Bonded Channels Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power 1 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 43.7 dBmV 2 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 42.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 42.3 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 43.8 dBmV As for cable splits - I have no idea, I live in a multi-unit apartment building. Any advice or help is appreciated, thanks for your time.Robo call blocking
I have noticed that in response to questions about blocking rob o calls that Cox has indicated that the question is being referred to phone development. What is the status of this? We are Cox customers for over 30 years but relatively recent digital phone subscribers. The vast majority of our calls are sales pitches, scams, etc and we are seriously considering dropping the service. Most of your competitors offer the Nomorobo service. Will Cox soon be offering this service? We are aware of your anonymous and selective call blocking services but they are not effective in addressing this increasingly annoying problem. Thanks.Cox has ZERO Tech to stop the Robo Calls
Have been a Cox Customer for decades and the robo / unsolicited calls are increasing at an alarming rate --- getting on average 15-20 spam calls on Cox DAILY. The COX Phone Block feature is useless, limited. Caller ID is totally broken --- faked, fraudulent almost all the time. Registered on the DO NOT CALL REGISTRY, have filed complaints with the FCC, FTC, etc . May have to move away from Cox to another VOIP incorporating blocking tech --- Cox just isn't up to par with others as to a solution to this growing problem
Extremely Rude Customer Service
I called cox to talk about changing providers as the price is too high. I have been with Cox for 29 years. The girl on the phone called me elderly and implied that the other services were taking advantage of me due to my age. Forum: Internet Forum Posted: 26 Oct 2015 Post Subject: Extremely Rude Customer Service Post author: Vikas I recently moved from Century Link to Cox thinking I would really get fast internet service. But My COX service started out with lot of issues. I am okay with the issues that I faced, however my problem really was how rude your employees are towards their customers. Long Story short, I was dealing with some issue which was due to line congestion on COX side that could have been treated with a certain "Modem Upgrade". But I had to suffer 4 days of extremely slow internet service to start with and made me almost cancel my connection. I asked your tech support to transfer me to loyalty department. At the department when I asked to cancel my service they hung up on my face once. And later when I calmed down and realized I did not want to cancel just about yet due to not much other options for the internet, I asked the loyalty department to consider lowering my bill to slower internet since they were not giving me the speed they promised and the technicians visited my site twice and could not fix the issue. To this your employee on phone answered me that "Customers take advantage of us and we could not lower bill". and almost accused me of trying to rip him off. Well it was not true. I decided to go to complain about executives at the Cox Store in Santan Village Gilbert AZ. The employee helped me fix the issue over there however when I wanted to complain about the executives he answered me "I already heard all your issues, there is no point you repeating all of that to me". I really have grievances and your employees at the store not only were not prepared to listen to my complains but were also rude about it. Is this how you treat all of your customers? Is it really right to treat your customers this poorly? Sooner I get a better option for cable internet I will switch in a couple of months. I cant deal with all this rudenessNetgear C6300 Router Issue
Hello I have notice that my modem is randomly rebooting not every day but maybe once a week type of deal. I check my event logs and noticed since the 4th there have been error popping up surprisingly this is abut the time I noticed issues. I did a hard reset of the modem also called cox to let them know they asked me to replace the router sorry that is just such a typical answer and it drives me nuts. Has anyone had experience with the below errors? Thanks for any help/advise.. Time Priority Description Dec 26 2017 21:01:48 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 21:01:48 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 20:51:20 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 20:51:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 19:25:45 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 19:25:45 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 18 2017 08:58:24 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:23:35 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 09:23:35 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:21:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 08:53:20 Notice (6) TLV-11 - unrecognized OID Dec 17 2017 08:53:20 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 11 2017 09:50:18 Critical (3) No Ranging Response received - T3 time-out Dec 11 2017 09:35:05 Notice (6) TLV-11 - unrecognized OID Dec 11 2017 09:35:04 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 20:41:11 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 20:31:18 Warning (5) Auth Reject - No Information Dec 10 2017 20:31:09 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 20:31:09 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 19:59:22 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 19:59:19 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 19:59:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 09 2017 22:47:00 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 22:29:52 Notice (6) DHCP Renew - lease parameters tftp file-^1/9DD2F20D/126/001 modified Dec 09 2017 12:05:07 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:59:41 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:48:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:47:56 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:56 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:47:26 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:26 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:46:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:45:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:05 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:44:57 Warning (5) Lost MDD Timeout Dec 09 2017 11:44:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:52:12 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:06 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Startup Procedure Procedure Status Comment Acquire Downstream Channel 867000000 Hz Locked Connectivity State Ok Operational Boot State -- -- Configuration File -- -- Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 81 831000000 Hz 5.0 dBmV 38.9 dB 0 0 2 Locked QAM 256 82 837000000 Hz 4.5 dBmV 38.9 dB 1 0 3 Locked QAM 256 83 843000000 Hz 4.5 dBmV 38.9 dB 1 0 4 Locked QAM 256 84 849000000 Hz 5.0 dBmV 40.3 dB 1 0 5 Locked QAM 256 85 855000000 Hz 5.4 dBmV 40.9 dB 1 0 6 Locked QAM 256 86 861000000 Hz 5.1 dBmV 40.3 dB 1 0 7 Locked QAM 256 87 867000000 Hz 5.1 dBmV 40.3 dB 0 0 8 Locked QAM 256 88 873000000 Hz 4.8 dBmV 40.9 dB 1 0 9 Locked QAM 256 121 927000000 Hz 4.6 dBmV 40.3 dB 1 0 10 Locked QAM 256 122 933000000 Hz 4.4 dBmV 40.3 dB 1 0 11 Locked QAM 256 123 939000000 Hz 3.9 dBmV 40.3 dB 0 0 12 Locked QAM 256 124 945000000 Hz 4.4 dBmV 38.9 dB 0 0 13 Locked QAM 256 125 951000000 Hz 5.3 dBmV 40.3 dB 0 0 14 Locked QAM 256 126 957000000 Hz 5.0 dBmV 40.3 dB 0 0 15 Locked QAM 256 127 963000000 Hz 4.5 dBmV 40.3 dB 0 0 16 Locked QAM 256 128 969000000 Hz 4.5 dBmV 40.3 dB 7 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17600000 Hz 36.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 36.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 36.5 dBmV Current System Time:Tue Dec 26 21:12:51 2017Contour 2 Mini Box Voice Remote
Just noticed the voice remote on my Contour 2 mini box does not work. When I speak, the blue LED light comes on but I receive a "press and hold to try again" indication. I release the voice button at which time the LED turns red. All other functions work properly. Have not changed any settings on TV/box/remote. Main box works fine. Any suggestions?Thinking of watching Netflix via Contour? - a word of warning
Please don't misunderstand; I think Cox' offering of Netflix as an additional source for on demand viewing is terrific and proactive. For sure they aren't going to up and fade away because of competition. However, be prepared to wait. and wait. and wait for it to load using Contour 2. If you already have a streaming device (Apple TV, Amazon Fire, Chromecast or Roku) I would heavily recommend using that instead of Contour. I tried unplugging the DVR which is connected to the TV I attempted to view Netflix on demand on---no joy there. Your individual experience, like an EPA mileage estimate, may indeed vary.Contour Voice remote Part II
Just submitted a question regarding the non-operation of my Contour 2 Mini Box voice remote. Should have added that the Cox technician set up both remotes to work with the TV's and boxes. No idea, really how he did that. I haven't used the voice remote for awhile but when i tried today on the mini box, keep getting "press again" indication. Main box works fine. Have not changed any settings on remote/box/TV.Online TV / contour and Latest Firefox
Recently updated to Firefox v56. The online TV no longer works on my PC. I can get to the site and see the channels. Can select a channel to watch. Can select "watch." The just spins!!! No matter what channel I select. I can go with the old MS IE and that seems to work. Any updated requirements from Cox that have not yet been advertised?Pokemon listings on DVR search missing
There are still no listings of the channels and episodes listing and times when a search is done on the DVR to find programming to set for viewing or recording. It just lists the titles of the movies or series titles and nothing else. Nothing has been solved, it is not resolved!Cox internet webmail portal is unuseable
I regularly access my e-mail from the cox browser based webmail portal. It is quite frequently unusable. It will randomly resort and order new e-mails, E-mails will randomly disappear, E-mails will not come through for hours after they are sent to me, and I cannot empty my trash folder! This all happens on multiple computers with varying OS and differing browsers so I know it's not the computers faults. Why Cox switched to this garbage program I don't know. Any suggestions?device names in mywifi.cox always need correcting
It's a good thing I keep a text file saved with the household devices and their corresponding MAC Addresses, because with each and every visit to mywifi.cox it is necessary to re-check, verify, correct, re-name and save (once again) the particular names on the devices. Unless there's a step or clue to this process that I'm missing, is it the same for everyone else?Cannot Sign In to My Webmail
I have not been able to sign in to my Email account for nearly a week. I have tried to reset my password many times but always get this message at the end of the process - 'An Error Has Occurred, Please Try Again.' I either need this problem solved so I can get to my Email's, or I need the three Email addresses that I have closed permanently, and I'll try to start over. RonDMARK email validation
From an article from The Hill, "More than 25 percent of emails from federal email addresses are not actually from the government, according to an email security company with extensive federal contracts. " One way spoofing is detected and stopped is using DMARK specification policy ,https://en.wikipedia.org/wiki/DMARC, andhttps://dmarc.org/, wouldn't this be useful for email coming into the Cox email servers?
