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JeremyG's avatar
JeremyG
New Contributor

Gigablast

Couple of things. First my internet has displayed the message of “service interrupted” for almost a year, even though it was working. I believe it is because it thinks I have a different modem installed then what I actually do. I had replaced my modem last year about this time.  I again replaced my modem yesterday with the new CM8200 and upgraded my account to Gigablast, but after following the self service install and even calling in to double check I have not experienced a speed increase. I wanted to see if I could have my account checked again, to make sure I am set up correctly to receive the new Gigablast connections speeds.  

Thanks in advanced! 

Gigablast

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  • NicholeC's avatar
    NicholeC
    Moderator
    Hi JeremyG,

    I'm happy to investigate this further for you. Please email your full name, address, the link to this thread, and any speed tests you've completed to cox.help@cox.com.


    Thank you,
  • JeremyG's avatar
    JeremyG
    New Contributor

    Done, I sent the requested information via email. 

  • JeremyG's avatar
    JeremyG
    New Contributor

    Also the modem only shows green on the lights, not blue. 

  • JeremyG's avatar
    JeremyG
    New Contributor

    Correct.  So this tells me I am not receiving the gigabit connection.  I also noticed my hardware information is showing up as DAR8200 is that the equivalent as the CM8200 modem, I just purchased from Cox?

  • Darkschneidr's avatar
    Darkschneidr
    New Contributor

    Hi Jeremy,

    Since they didn't answer your question - yes, if the light isn't blue, you're modem isn't operating in 3.1. What we ran into as an issue with ours was that there was a filter on our can outside at the street (not the box on the side of the house) blocking the 300 and 400 MHz range. When we removed the filter, it picked up the additional channels immediately and connected using 3.1. We used to have Cox TV service and apparently this filter was placed there when we moved to DirecTV. Since Cox started sending digital service to boxes only, it was no longer needed, but never removed.

    Also, we have the same modem (CM8200), and it also shows up as DAR8200 in the equipment screen and shows a service interruption message on the network status. I left it alone and just figured they would sort it out eventually.