Just to preface this, I am not a network engineer but have used/worked with computers basically all my life in some capacity and am learning more about this side of things as I go since Cox is unsurprisingly very unhelpful when it comes to troubleshooting remotely. The drop line from Cox was going

Internet i signed up for is 300 megs, and can't even stream my movies for how slow the internet is. Tried calling numerous times when i have time, but every time it's a 20 minute adventure that leads to nobody answering anyways. Customer service is impossible to reach, and my bill is wayyyy to high

Hi there, I’m hoping someone from Cox leadership can help because I’m extremely frustrated. My internet bill was suddenly increased, and I’ve spent over 2 hours on chat today trying to get it corrected. I’ve been a loyal customer who pays on time, and I’m only asking to have my bill returned to the

Hello, I am seeing uncorrectables on my modem stats. These stats are after the modem has been on for 1.5-2 days.  I know all of my other stats look good, just want to see if there is anything further that needs to be addressed.  Thanks for taking the time. Startup Procedure

For the past 2 weeks I have had intermittent connection. The fancy Panoramic modem/router will lose connection anywhere between every 5-30 minutes. I got a replacement panoramic device and new cables. I have reset it on my end and through customer support. This does not seem like an isolated issue a

We have had the TV package using the Contour box for five years now. We have had issues with TV channel reception for over a year. When watching a TV channel (not streaming service) the picture will often freeze for a second, than reset. Or the sound will go out, the screen freezes, and then either

It’s almost daily at random times, my internet goes out for about 10-15 minutes. I pay to have internet at all times. I understand issues like weather but when it’s a clear day no storms whatsoever ever. I expect it to work. lol it goes out while in the middle lf a game…it’s annoying. Yall need to f

My internet has been down since 26NOV25. I’ve missed out on Thanksgiving and Black Friday sales where I normally sell ~$2k worth of merchandise. I’ve been with your company since 2021. This is unacceptable.

Cox internet in an apartment in Oklahoma City. connected ethernet to my Cox-provided router using PingPlotter to ping to google consistently seeing about 50% packet loss from this server which is Hop 5 for me 68.1.2.109 : dalsbprj01-ae1.rd.dl.cox.net the result is most shooter games being unplay

Because if they do, I haven't found them yet. There's one department in Arizona where people may actually know the voodoo that is a TiVo cable card, but good luck getting in touch with them. Since Saturday, I have been cut off eight times by offshore Tier 1 TV help who said "we don't know how to do