Visitor
•
2 Messages
Are Uncorrectables Normal? Is there any amount considered OK?
Hello,
I am seeing uncorrectables on my modem stats. These stats are after the modem has been on for 1.5-2 days. I know all of my other stats look good, just want to see if there is anything further that needs to be addressed. Thanks for taking the time.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | xxxx0000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 45 | Locked | 256QAM | xxxx0000 Hz | 1.3 dBmV | 40.4 dB | 938 | 4792 |
| 1 | Locked | 256QAM | xxxx0000 Hz | 1.9 dBmV | 40.9 dB | 538 | 5521 |
| 2 | Locked | 256QAM | xxxx0000 Hz | 2.1 dBmV | 40.4 dB | 664 | 5098 |
| 7 | Locked | 256QAM | xxxx0000 Hz | 2.0 dBmV | 40.9 dB | 626 | 4882 |
| 8 | Locked | 256QAM | xxxx0000 Hz | 2.0 dBmV | 40.9 dB | 817 | 4986 |
| 9 | Locked | 256QAM | xxxx0000 Hz | 2.0 dBmV | 40.9 dB | 948 | 4847 |
| 10 | Locked | 256QAM | xxxx0000 Hz | 2.1 dBmV | 40.9 dB | 675 | 5087 |
| 11 | Locked | 256QAM | xxxx0000 Hz | 1.9 dBmV | 40.4 dB | 802 | 4874 |
| 12 | Locked | 256QAM | xxxx0000 Hz | 1.9 dBmV | 40.9 dB | 863 | 4724 |
| 13 | Locked | 256QAM | xxxx0000 Hz | 2.0 dBmV | 40.4 dB | 1261 | 4527 |
| 14 | Locked | 256QAM | xxxx0000 Hz | 2.1 dBmV | 40.9 dB | 519 | 5397 |
| 15 | Locked | 256QAM | xxxx0000 Hz | 2.1 dBmV | 40.9 dB | 742 | 5164 |
| 16 | Locked | 256QAM | xxxx0000 Hz | 2.1 dBmV | 40.9 dB | 964 | 5029 |
| 17 | Locked | 256QAM | xxxx0000 Hz | 2.3 dBmV | 40.9 dB | 449 | 4359 |
| 18 | Locked | 256QAM | xxxx0000 Hz | 2.5 dBmV | 40.9 dB | 954 | 4776 |
| 19 | Locked | 256QAM | xxxx0000 Hz | 2.5 dBmV | 40.9 dB | 790 | 4850 |
| 20 | Locked | 256QAM | xxxx0000 Hz | 2.5 dBmV | 40.9 dB | 599 | 5105 |
| 32 | Locked | 256QAM | xxxx0000 Hz | 3.3 dBmV | 40.9 dB | 981 | 4726 |
| 33 | Locked | 256QAM | xxxx0000 Hz | 3.4 dBmV | 40.9 dB | 843 | 4780 |
| 34 | Locked | 256QAM | xxxx0000 Hz | 3.4 dBmV | 40.9 dB | 488 | 4989 |
| 35 | Locked | 256QAM | xxxx0000 Hz | 3.4 dBmV | 40.9 dB | 649 | 4878 |
| 36 | Locked | 256QAM | xxxx0000 Hz | 3.4 dBmV | 40.9 dB | 803 | 5004 |
| 38 | Locked | 256QAM | xxxx0000 Hz | 3.3 dBmV | 40.9 dB | 1186 | 5366 |
| 39 | Locked | 256QAM | xxxx0000 Hz | 3.4 dBmV | 40.9 dB | 696 | 4947 |
| 40 | Locked | 256QAM | xxxx0000 Hz | 3.3 dBmV | 40.9 dB | 538 | 5117 |
| 41 | Locked | 256QAM | xxxx0000 Hz | 1.5 dBmV | 40.9 dB | 687 | 5488 |
| 42 | Locked | 256QAM | xxxx0000 Hz | 1.6 dBmV | 40.4 dB | 634 | 5187 |
| 43 | Locked | 256QAM | xxxx0000 Hz | 1.3 dBmV | 40.4 dB | 505 | 4914 |
| 44 | Locked | 256QAM | xxxx0000 Hz | 1.3 dBmV | 40.4 dB | 981 | 4730 |
| 46 | Locked | 256QAM | xxxx0000 Hz | 1.0 dBmV | 40.9 dB | 1102 | 4482 |
| 47 | Locked | 256QAM | xxxx0000 Hz | 0.9 dBmV | 40.9 dB | 768 | 4780 |
| 48 | Locked | 256QAM | xxxx0000 Hz | 0.8 dBmV | 40.9 dB | 458 | 5196 |
| 159 | Locked | OFDM PLC | xxxx0000 Hz | 1.6 dBmV | 44.0 dB | xxxxxxxx | 103 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 2 | Locked | SC-QAM | xxxx000 Hz | xxxx00 | 41.5 dBmV | |
| 6 | Locked | SC-QAM | xxxx000 Hz | xxxx00 | 40.5 dBmV | |
| 4 | Locked | SC-QAM | xxxx000 Hz | xxxx00 | 41.5 dBmV | |
| 3 | Locked | SC-QAM | xxxx000 Hz | xxxx00 | 41.5 dBmV | |
| 1 | Locked | SC-QAM | xxxx000 Hz | xxxx00 | 41.0 dBmV | |
Current System Time:12/02/2025 09:55:29
RaquelD
Moderator
•
235 Messages
Hello. It is common to have some uncorrectables. If you experience high numbers as well as service inconsistencies, that is when we need to dig deeper and help by possibly sending a technician out to investigate. On some cases, manually restarting your equipment can also help flush out any signal flaws. The best way to do this is to unplug both the power and the coaxial cable from the modem, wait a solid 2 minutes. While you're waiting make sure that the coaxial cable is secure in the wall, just finger tight, bypassing any splitters and powering off any routers if present. Then screw the coaxial cable back on followed by the power cord. Wait for the modem to be fully reconnected before powering back up routers or extenders if applicable. This process can take up to 10 minutes to fully restore a connection. Should you continue to have issues, please email us at cox.help@cox.com so that we can assist. You can also contact us on Facebook or X for assistance.
-Raquel
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