Visitor
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1 Message
Severe packet loss in upstream hop server
Cox internet in an apartment in Oklahoma City. connected ethernet to my Cox-provided router
using PingPlotter to ping to google
consistently seeing about 50% packet loss from this server which is Hop 5 for me
68.1.2.109 : dalsbprj01-ae1.rd.dl.cox.net
the result is most shooter games being unplayable, and certain services disconnected and requiring me to sign-in again since the browser session was relying on a stable connection.
based on the URL, and previous posts in this forum, this appears to be a Cox server with a disreputable history of packet loss.
is Cox aware of this issue? is it being worked on? what is the timeframe for resolution? and are there any steps i can take to mitigate this in the mean time? (sending another technician to my house will definitely not fix this issue btw...)
AllisonL
Moderator
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98 Messages
Hi aakkpp123. We truly apologize for your trouble with packet loss. Please email us at cox. help@cox.com for further support.
-Allison
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chrisc17
2 Messages
Im in Tucson Arizona and also experiencing severe packet loss... constantly, doesnt matter time of day, cable, plain and simple its Cox... #1 reason 3rd parties will eventually over throw them in time just like how AT&T used to be so popular now everyone is leaving their services because they just suck at updating to modern times... If i have a chance I will literally move to a apt/home that doesnt have Cox.
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ExtraChrispy
Contributor III
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188 Messages
If you could post the full trace route it may be easier to understand what is happening.
(edited)
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Darkatt
Honored Contributor
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1.9K Messages
68.1.2.109 : dalsbprj01-ae1.rd.dl.cox.net is a ROUTER, not a server. Additionally, a ping request is the lowest form of communication, and if the router is busy fulfilling requests, it wil handle regular traffic, before responding to icmp requests. Is the ROUTER after that one responding ok? If so, traffic is being passed on properly.
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mithereal
New Contributor
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6 Messages
im a swe and i created software that constantly pings out and tracerts different ips, domains, 8.8.8.8 etc, this has been ongoing for months. ive reported this soo many x. they have sent out at least 6 techs, and the last one fixed it, until now. the problem? the insulation was cracked on the cable to the box and when it rains it gets impregnated with water. the tech replaced it and it worked for a while, its been raining and very humid so i expect this is the same issue all over again, that or 6th being torn up. what will typically happen is once you establish a connection to the upstream router packets will flow, but it always stalls and takes forever to connect, almost like the upstream routers vci is overloaded and multiplexing due to bad ports/overselling services, its difficult if not imposible to work from home. on avg i see speeds anywhere from 1kbps to 25kbps, whereas before christmas i would constantly get 300-700kbps
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RMPJr
Visitor
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1 Message
Also getting packet loss. Making anything that requires consistent connection impossible. The packet loss test is not using icmp ping packets so that argument is irrelevant l.
(edited)
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