forcedtousethisisp's profile

Visitor II

 • 

3 Messages

Sudden Signal Loss Fixed With Old Splitter, But Why?

Just to preface this, I am not a network engineer but have used/worked with computers basically all my life in some capacity and am learning more about this side of things as I go since Cox is unsurprisingly very unhelpful when it comes to troubleshooting remotely. 

The drop line from Cox was going straight to a barrel on the side of the house and in through the floor to my modem/router, no splitter involved. Last night, I suddenly lost signal, the C7800 Nighthawk I use was showing something like -42dbmv on ch1 Bonded Downstream and that was the only channel that would lock, no other Up or Downstream channels were locking. Tried a different, basically new barrel and the signal got slightly stronger but still nothing (I think it was around -18). Then, we tried an old splitter that was still attached to the side of the house, likely quite old, and it resolved the issue completely.

Now, my research points to the underlying cause being the drop going bad, and the splitter merely mitigated the issue by resolving an impedance mismatch or providing a more stable connection between the damaged drop and the interior cables or some combination thereof. Does this sound correct? Looking for experienced folks thoughts. 

We did not see any moisture in the connections at the barrel, there are boots on the F connectors. One interesting thing of note was that the F connector on the drop cable was hot to the touch when I went outside to check it out initially. It does appear that someone in the past spliced a new connector onto the old drop at some point too, which makes me think that there were already issues with it in the past and they are just doing everything they can to avoid replacing the whole drop but I would love to be corrected.

Visitor II

 • 

3 Messages

So upon further investigation, Upstream signal ranges from 46.3 to 49.8 dBmV with the splitter, so I'm thinking an excessively hot signal from the drop is definitely whats going on. The house is quite close to the tap. I just wonder what changed since everything was fine for over a year until last night. @Darkatt  I hope it is okay that I ping you here, I have read many of your posts and found them very helpful and you seem to be very qualified to weigh in on this. I've got a tech scheduled to come out and I fear it will be difficult for me to get them to look into this beyond a cursory examination, especially since its working fine now.

(edited)

Honored Contributor

 • 

1.9K Messages

@forcedtousethisisp​ not a problem. I worked for Cox for 16 years, 12 of those in Data Tier 2, 3 in CAG. I have worked as a network engineer/data communications specialist for over 30 years, and enjoy helping people out whenever I can. That being said, 46.3 to 49.8 are good numbers. Levels lower than 35 are too hot, and levels over 50 are too long. Levels above 53 dBmV WILL PROBABLY cause performance problems. I always suggest replacing splitters and cables. Splitters can actually go bad, and if a cable gets bent, (stepped on, whatever) it's is not longer useful. The signal is an RF signal coming through the center wire, and if it's bent it can reflect the signal backwards. 

Visitor II

 • 

3 Messages

@Darkatt​ Thank you for you response. And that's right, I know those are good numbers. If you don't mind reading over my situation if possible, what I'm suggesting is that without the splitter that I myself added, the signal would be too hot. All of the info is in the original post but basically I suddenly lost signal after a year of everything being fine, there was no splitter installed previously, it was just a barrel. I first replaced with a new barrel to no avail, then tried the splitter and it worked. I am trying to identify what the underlying problem is. Thanks again

(edited)

Recent Discussions

View More

Loading...