Visitor
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1 Message
Long-Time Loyal Customer Asking for Help With Sudden Rate Increase
Hi there,
I’m hoping someone from Cox leadership can help because I’m extremely frustrated.
My internet bill was suddenly increased, and I’ve spent over 2 hours on chat today trying to get it corrected. I’ve been a loyal customer who pays on time, and I’m only asking to have my bill returned to the rate I was paying before — it’s a difference of just $28, but every rep I’ve spoken to refuses to help or offer any workable solution.
I’m not looking for special treatment, just fairness and consistency for a long-time customer. I’ve been with Cox because I value reliability and good service, but this experience has been incredibly disappointing.
Can someone please review my account and help restore my previous rate or provide a reasonable adjustment? I would really appreciate someone looking into this instead of sending me in circles with support.
Thank you.
JulianN
Moderator
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310 Messages
Hello. I'm sorry to hear of this billing issues. We value your business and tenure with Cox. We'd be happy to assist on this matter. Billing and accounting issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with your full name, complete street address, Cox pin, the details of your concern and a link to this post. We look forward to receiving your email so that we may assist you.
-Julian
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