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svonrotz8

Visitor

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1 Message

Internet reimbursement

My internet has been down since 26NOV25. I’ve missed out on Thanksgiving and Black Friday sales where I normally sell ~$2k worth of merchandise. I’ve been with your company since 2021. This is unacceptable. 

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RobertS1

Moderator

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73 Messages

Hello Svonrotz8,

I apologize that you are having issues with your service. We truly value you and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.

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Darkatt

+2 more

Honored Contributor

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2.1K Messages

What modem do you have? What lights are on the modem? Have you tried changing your cables/splitters? If there is an outage in your area, Cox will credit you for the time it's out. IF you are using internet for business purposes, it may be a good idea to get Cox Business Service, since they can respond and repair internet much faster than home internet can. 

(edited)

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