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otterbay

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Does anyone in the Cox company know how to pair a cable card with a TiVo

Because if they do, I haven't found them yet.  There's one department in Arizona where people may actually know the voodoo that is a TiVo cable card, but good luck getting in touch with them.

Since Saturday, I have been cut off eight times by offshore Tier 1 TV help who said "we don't know how to do that, we'll connect you with Tier 2"

LOL - so much for that.

It's even worse that Cox has tripled the cost of a card in two years.

Get it together, Cox.  You're a monopoly.  Act like it

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LisaH

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Hi. Our field technicians know how to pair a cable card with a TiVo. To get assistance, please contact us via email at cox.help@cox.com, and please include your complete address, name and a link to this forum. Thanks, Lisa Cox Support Forums Moderator

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otterbay

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Too bad that "Self Installation" piece of paper that is included with the Card/Tuning adapter is apparently quite useless then.  This should just work.  Most of the time I don't have the time to wait for a field tech's four-hour window.  Maybe I'll just return it and save the money.

(edited)

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LisaH

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I completely understand your frustration. Normally when you switch out cards and tuning adapters and follow the self install instructions, it would work. I apologize that it isn't working. If you change your mind and want to schedule a service call, which are in 2 hour windows, please contact us via email and we will be glad to set it up for you. Thanks, Lisa Cox support Forums Moderator 

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otterbay

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I've tentatively scheduled one, but after the CSR said "We may charge you $75 for the visit" I kinda lost me appetite a little bit.  Maybe I'll try my THIRD card delivery and see what happens there.  I've been disconnected or hung-up on (not on purpose I assume) about 20 times since Saturday TRYING to connect to Tier 2 cable card support.  Every time Guatemala or Mexico or Asia etc. attempts to transfer a call, it's a disconnect.  Cox phone support has really hit rock-bottom, sad to say....

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JulianN

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I'm sorry to hear you've not had the assist needed for this matter. We want to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

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otterbay

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Hi.  Returned the 2nd, failed cable card and tuning adapter.  Will give it one, last chance next week after the holiday.  If a THIRD card/adapter combo can't be turned on remotely by your 1-877 team, then I can't imagine a truck roll will be able to do any better, you know?  Besides a very helpful woman in Arizona named B****, it's been a letdown.  thanks 

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