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Download speed throttled
I pay for 250 down/25 up, however my download speed is almost always close to a tenth of that. The only way to get the advertised speed is to reset my router. However this is only a temporary fix, and it quickly drops back down to the lower speed. This has been going on for months and I am sick of it. I have tried contacting support but all they do is reset my router, which again only solves the problem for an hour or so. I have even gone to the Cox store and gotten a new router and the problem has persisted. I know for a fact that I am being throttled because it occurs on every device whether it is connected by ethernet or by Wi-Fi. It happens even when I am nowhere near reaching my data cap for the month as well. Please let me know what I can do to resolves this, it is very infuriating only getting one tenth of the internet speed that I pay for.NicolasIsidro2 hours agoNew Contributor262Views2likes6CommentsOceana Residents
Did you know that Cox has a monopoly over our internet access? That's why our bills are so high for internet service and the quality is so poor. Our board signed up our whole complex for a deal on TV at the expense of our ability to get decent internet service. I need to have reliable unlimited data. If I can't get it from Cox, does anyone know of a satellite or other outside way to obtain decent internet service for a reasonable price?DianeS77343 hours agoVisitor14Views0likes1CommentContour resets my screen size
I have the same isse as this that you closed with no resolution so here it is again Contour 2 box, with daily updates, why?? ad resets my settings every time when my contour box does the update and when I turn my tv on the next day, I no longer have a full screen picture, the picture I have when I turn on the tv is like a small screen at the top left it like 1/4 of a picture. I have to go change the contour resolution by going to the contour settings then video display and change it to 4:3 480i sd then wait a few minutes and then change it back to 1080p60 HD ( Best Available . My tv is a Samsung Q90 it not even a year oldsdykeman6 hours agoNew Contributor25Views0likes2Comments- shaisdunn7 hours agoVisitor2Views0likes1Comment
2Gbps slow speeds
Hello, I recently upgraded my modem to the pw8. A couple days after they shipped it, a cox rep called and convinced me to upgrade from 1Gbps to 2Gbps speeds. Problem is, I plugged straight in with ethernet on my new pc with cat6 and I'm only getting 930 to 960 Mbps. My network adapter does 2.5 Gb. Idk what the problem is here. The cox wifi app says the modem is RECEIVING 2300 Mbps. It's juts not making it out the other side of it? Anyone have any ideas here? I've tried different pc and laptop, different cat6, resetting, and have had a cox tech come out to no avail.Blazeice8 hours agoNew Contributor117Views0likes14CommentsHampton Roads CW (Who Gets Channel 7?)
On Sunday, September 1, 2024, The CW will no longer be on WGNT 27 in the Hampton Roads market. It will move to WVBT 43's digital subchannel, 43.2. Currently, WGNT is occupying channel 7 on the cable grid. However, WVBT is claiming on-air that they will take the slot on channel 7 for CW programming. And WGNT stated that they too will keep the channel 7 slot on Cox. Now, I'm curious. Which source is correct? If you remove WGNT from its longtime channel position, where will it go considering it is still a must-carry local channel in the market?Solvednemalki11 hours agoNew Contributor56Views0likes4CommentsSuccessful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.Waleee14 hours agoNew Contributor II5KViews5likes63CommentsVecima Tuning Adapter Won't Initialize with Ceton infiniTV 6 USB - Cox Las Vegas
About a month ago, in July 2024, I was furnished a new tuning adapter, a Vecima HSC-1-H high split converter / tuning adapter, to replace a Cisco STA1520 that I've had since at least 2013. I understand this is to ensure continued functionality when the cable plant in the Las Vegas, Nevada area switches over to high split SDV. The tuning adapter is paired to a Ceton infiniTV 6 USB external tuner, which has a CableCARD. After self-install and diagnostics over the phone failed, a service technician was dispatched. Despite having a visit from a Cox technician, we haven't been able to figure out a solution to the problem. The infiniTV has an internal webpage configuration and status interface. There is a page for Tuning Adapter specifically. Under TR Status, the status gets stuck as "Waiting for Initialization." Under the CableCARD menu, the CableCARD appears to pair and authorize without issue, reflecting "Validated, validation message is received, authenticated, and the IDs match those in the current binding" under "Card authorization." In the log menu, the infiniTV shows that it's getting stuck in what appears to me to be an initialization cycle for the tuning adapter. I've copied some of the log below where a number of the entries repeat and time out. Jan 1 00:07:57 ocur[21]: ocur: found tuning resolver @ 1:3 Jan 1 00:07:58 ocur[21]: ocur: claimed tr[1:3] read_ep 81 write_ep 02 Jan 1 00:07:58 ocur[21]: ocur: Doing initial USB reset Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:07:58 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:08:18 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 1) Jan 1 00:08:19 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:08:19 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:08:19 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:08:25 ocur[21]: ocur: accumulating new channel map (413) into old channel map (415) Jan 1 00:08:25 ocur[21]: ocur: accumulated channel map same as old Jan 1 00:08:39 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 2) Jan 1 00:08:40 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:08:40 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:08:40 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:09:00 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 3) Jan 1 00:09:01 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:09:01 ocur[21]: libcetontrif: trif[6] Waiting 30 seconds for init_rsp Jan 1 00:09:01 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:09:31 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 4) Jan 1 00:09:32 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:09:32 ocur[21]: libcetontrif: trif[6] Waiting 40 seconds for init_rsp Jan 1 00:09:32 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:10:12 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 5) Jan 1 00:10:13 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:10:13 ocur[21]: libcetontrif: trif[6] Waiting 50 seconds for init_rsp Jan 1 00:10:13 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:11:03 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 6) Jan 1 00:11:04 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:11:04 ocur[21]: libcetontrif: trif[6] Waiting 60 seconds for init_rsp Jan 1 00:11:04 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:12:04 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 7) Jan 1 00:12:05 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:12:05 ocur[21]: libcetontrif: trif[6] Waiting 70 seconds for init_rsp Jan 1 00:12:05 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:13:15 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 8) Jan 1 00:13:16 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:13:16 ocur[21]: libcetontrif: trif[6] Waiting 80 seconds for init_rsp Jan 1 00:13:16 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:14:36 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 9) Jan 1 00:14:37 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:14:37 ocur[21]: libcetontrif: trif[6] Waiting 90 seconds for init_rsp Jan 1 00:14:37 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:16:07 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 10) Jan 1 00:16:08 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:16:08 ocur[21]: libcetontrif: trif[6] Waiting 100 seconds for init_rsp Jan 1 00:16:08 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 I still have the old Cisco tuning adapter. For what it's worth, it pairs and initializes with the Ceton infiniTV just fine, though it loses WMDRM Pairing every night and has to be manually rebooted and reinitialized to regain WMDRM Pairing. But at least I can still get the Cisco tuning adapter to work with the infiniTV. Given that the infiniTV and CableCARD seem to be working just fine, and continue to work with the old Cisco tuning adapter, I think I can confidently say the issue is something with the configuration of the new Vecima tuning adapter and it not wanting to initialize and pair with the infiniTV. Any ideas from more knowledgeable technicians, Cox?swmcdonald8621 hours agoNew Contributor17Views0likes3Comments