Recent Discussions
No phone call history
I no longer have any phone call HISTORY if I look on line in the phone tools section. I did last week but no longer, My address book is fine I did a Chat twice and all they did was do some scan and say nothing is wrong and to make a call and wait the 15 minutes..but alas still no history. Any other suggestions?PHX/Mesa - Constant Near Daily Outages
I have been tracking my internet service since 2020 which pings Google, Level 3, and Cloudflare. If there is no response from all three for 20 seconds, it considers it a external outage (It also checks my internal network as well). This software is on a desktop hardwired to the router and modem. Prior to November 14, on average I would get a few short outages lasting a few to 10 minutes at most per month. Not the most convenient but I know uptime is not guaranteed. 10/9 to 10/26 - 4 outages totalling 25 minutes (max 8 min) 10/26 to 11/14 - 3 outages totalling 26 minutes (max 11 min) After November 14 my outages significantly increased 11/14 to 11/23 - 12 outages totalling 1 hour 39 minutes (max 14 min) 11/23 to 11/24 - 0 outages 11/24 to 12/12 - 46 outages totalling 10 hours 5 min (max 53 min) 12/12 to 12/20 - 5 outages totalling 2 hours 25 min (max 51 min) I have rebooted my router and modem multiple times to no avail. Hotspot from cell carrier has no issues. Only once have I checked my address and it shows there is "performance degradation". Thinking oh hey, maybe they found the issue, I just waited the outage out but continue to have them. This appears to be server side so I don't think any client side fixes will correct the problem since the same equipment was working perfectly fine before the outage spike. Is this just another one of the "deal with it" issues that won't be able to go away?
Bad DHCP assignments and no help from online tech support, over a week offline.
Service: StraightUP Internet 100Mb Internet Location: Tucson, AZ Long Post: Cable Internet working perfectly fine no issues for months, then... The issue all started when the monthly EZPay re-bill happened and my cc card was declined. The card was declined because I had a new card issued by my bank (long story). I then proceeded to login to the portal to update my card, I get greeted with "Credit/Debt card use is disabled" and to contact support. In the meantime the Cox internet was disabled as I assumed it would be when billing fails. I connect with support and they were able to give me a Bank payment form to re-up my account. Everything eventually posts and my account is now current and everything looks great in the portal. All of the self help checks clear, modem reports fine...etc, etc The problem: Every time the modem calls for an IP address with DHCP on the cable side all it ever gets is the IP 172.16.254.139/27, this is the IP it received when the service was disconnected for non-payment. This IP is a reserved range and not valid on the Internet, which in turn makes the service useless, unless I only want to ping to Cox equipment! I get on to live support chat and get run through the usual "reset/reboot" script, but they basically ignored my full description of the issue. No luck and they claim "Neighborhood outage" and send a tech to my neighborhood. Tech comes out and "Fixed cable issue" and left a note on my door. Get home...still the same IP is issued and on the portal everything "Looks Good". Now mind you for MONTHS there was ZERO issues with my modem until it was suspended for payment, so I know the hardware/cabling is good, nothing has changed on my end, not even a configuration change. All of the signal levels look great and even support said things look perfect. Day 2, I continue with support....the same ignoring the IP issues and claims everything is perfect on their end...etc Day 3, I try to escalate to a more knowledgeable tech...no dice, get put into the same script and told to wait while they investigate the issue....2 HOURS in chat and the agent that was "investigating" disappears and new agent comes on and runs the same "reset/reboot" script, then claims its an issue in my cables and wants a tech to come out....I refuse and disconnect. ...and here I am, all current on the account and only have a non-routable address that gets me nowhere. Plus I still cannot update my CC Card as apparently it's all still disabled. Fortunately, I have dual-homed redundant connections and my CenturyLink DSL is working great, BUT I want my Cox service back for the better speed! Could someone over at Cox just go and flip my account from suspended to active in DHCP and let me get on with it!! -EC
2gig service
Just recently upgraded to 2g service. I got the cox modem but am using my own router. Had to change from the Deco XE75 to the Deco X55 pro because I needed two 2.5 gig ports, and also changed to a 2.5 gig 5 port switch. I have the downstairs deco hooked up by ethernet and a laptop and a tv. The switch indicates 2.5gigs coming from the main deco, 2.5 gigs to the other deco, 1gig to the laptop and 100mb to the tv. I tried a 2.5 gig usb-c/ethernet adaptor on the laptop but made it slower. The laptop has a hub for an additional monitor that the Ethernet goes through. My question is why am I only getting 1gig to the laptop and 100mb to the tv?Stop disabling reply’s in the forum cheaters
People with real and honest complaints about your service want to reply to other people to confirm their concerns and you haunt any reply and then post a bull**bleep** solution to a problem you have. You’re charging people for using your service and then charging them again for using the service lmao. Data caps should be illegal. It’s called double dipping no one is gonna be able to stay writhing 1tb of data and you know it. Everything and I mean everything uses the internet. I promise I will be switching and I haven’t even made my first payment.Ongoing Issues with 2G Service – Unacceptable Speeds and Customer Treatment
Dear poor Cox service, I am writing to express my growing frustration with the subpar service I have received regarding my 2G internet connection. Despite numerous attempts to resolve this issue, including contacting your support team multiple times and enduring repeated troubleshooting steps, the problem persists: I am not receiving anywhere near the speeds I am paying for. Your team identified a broken cable in the ground as the root cause, which took over a month to fix, yet nothing has changed. Before that, I was routinely told to restart my modem and check speeds, only to hear that “everything is fine.” However, the speed checks your system performs appear to test connectivity only between internal devices and the modem—not real-world connectivity beyond my home. This oversight is misleading and fails to address the actual performance issues customers like myself are experiencing. Even after the cable was repaired, your technician tested my connection directly via a wired connection to the modem in my home and recorded speeds of only 350–400 Mbps down. This is far from acceptable for a service advertised and sold as 2 Gbps. Yet, I was told that these speeds were “normal.” Frankly, this is unacceptable. I am paying $180 a month for a 2G service that consistently delivers no more than 1/4 of the promised speeds. This falls short of what any reasonable customer would expect and borders on being deceptive. Based on similar accounts I’ve seen from other customers, it’s becoming clear that Cox appears indifferent to resolving these issues or delivering on their promises. If this situation is not addressed and resolved promptly, I will be left with no choice but to explore other providers who can deliver the service they advertise and respect their customers. I hope this message is taken "seriously" which will probably result in some forum Cox tech telling me to reboot my modem, as I would prefer a resolution rather than having to leave. How can this service be considered quality when it's proven it's not working!! Regards....
Cloud DVR
Have ongoing DVR malfunction since the upgrade. Have called numerous times to report issues with DVR and have been basically lied to . Finally was told by representative that it's a nationwide problem and Cox is not going to give any account credits till they figure it out 😕 in other words go pound sand.
New cable modem
I have had two cable modems brick in the past year, but that is a discussion for another day. I recently put in a new Arris S33 surfboard and my internet has been dropping out almost hourly since it was set up. I did call and had my account updated with the new modem information and I have reset the new modem and router many times. We never had issues like this with the other two modems. The first was an S33 and the second was an Arris SB8200. Has anybody had similar issues?
