I no longer have any phone call HISTORY if I look on line in the phone tools section. I did last week but no longer, My address book is fine I did a Chat twice and all they did was do some scan and say nothing is wrong and to make a call and wait the 15 minutes..but alas still no history.
Any other suggestions?
It's not just you. See post below. Cox is aware of the issue but refuse to call it a "outage" for some reason, even though it is obviously affecting multiple users.
https://forums.cox.com/discussions/phone/call-history-not-working/158597
thank you for your reply..I too did send an email link posted on another chat thread but it seems I will just have to wait. Just another Cox feature that we pay for that does not work properly..I am now reading I am not alone..
Did you email or use chat? Chat is junk. They are mostly outsourced overseas who don't speak English natively and who aren't technically trained. They also are pressured to upsell customers. Use the email Cox gives in the link I gave or in the sticky.
I think they don't care about voice home anymore. It doesn't even show up as a service when you're shopping to change your services. They're trying to get mobile customers.
This is Cox's way of acknowledging there's an outage with Call History. It's "temporarily" unavailable.
Thank you Curt--no such message when I look at my Cox site..maybe the message is regional but lets hope this means there could be progress!
Click the About Voice Tools hyperlink to the Cox website.
We'll see what "temporarily" means to Cox, but I don't share your optimism.
This is an ongoing issue for all of December. Been reported here and with support personnel. No resolution yet. Have not heard from Cox for over a week. My guess is this issue is not being actively resolved or addressed. Have not seen any compensation for loss of service on the bill either. Not expecting any more from them.
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
This isn't a customer specific issue. Why do you need OP to email you? Stop with the copy/pasta. Either report something useful or don't post at all please.
With "7 Days" selected, an outgoing call record for a call I made today was displayed from the "All" tab. After a test voice mail to myself, that call record disappeared. After deleting the voice mail, it reappeared but with the current time, not the time of the call. The call record only displays when selecting "7 Days".
Edit: When I signed out and signed back in, the call record was no longer displayed. It only displayed the first time I signed into Voice Tools after I made the call.
