No phone call history
I no longer have any phone call HISTORY if I look on line in the phone tools section. I did last week but no longer, My address book is fine I did a Chat twice and all they did was do some scan an...
Forum Discussion
It's not just you. See post below. Cox is aware of the issue but refuse to call it a "outage" for some reason, even though it is obviously affecting multiple users.
https://forums.cox.com/discussions/phone/call-history-not-working/158597
thank you for your reply..I too did send an email link posted on another chat thread but it seems I will just have to wait. Just another Cox feature that we pay for that does not work properly..I am now reading I am not alone..
Did you email or use chat? Chat is junk. They are mostly outsourced overseas who don't speak English natively and who aren't technically trained. They also are pressured to upsell customers. Use the email Cox gives in the link I gave or in the sticky.
I did both and chat is useless..but the email replied that they want me to reply with all sorts of confidential info like name, user name, pin, PASSWORD for Cox, turn off two auth. etc. I have never had Cox ask me for my password. I am totally not comfortable putting my password in an email in today's environment so I think I will have to just have to hope I get fixed when they decide to fix this issue. Frustrated
In my opinion they shouldn't be allowed to ask for PII over email. See here. Not saying Cox is breaking any rules(I am not a lawyer), but they don't seem to be concerned about security. With all the hacks and exploits going on, I wouldn't consider email secure, specially Yahoo email which had one of the biggest hacks of all time. If anything, the data should be encrypted before being sent. With that said, it seems to be the norm with the moderators here(who you are emailing). If you would rather, call Cox and ask for CAG and give them the info, you can do that instead, I just didn't want you to get stuck behind the really bad Tier 1.
Hello OldBob2, yes, we are aware of the concern regarding the phone tools call history search engine. Teams have a ticket open and will be addressed as soon as possible.
