Recent Discussions
Consistency
My internet/tv goes down numerous times per day! I’ve used the online help, downloaded the ap and still happens! Reset manually numerous times. Not consistent service and always connectivity issues! Must have done rests 5 times a day for the last 4 days! Very frustrating!golfguy8059 hours agoVisitor5Views0likes0CommentsPaying for 2 gigs and can't even receive 1
I have had multiple technicians come out over the year and have had 3 visits in less then past 2 months alone. I am paying for 2gig internet and receiving speeds no more then 800 download and 180 upload. I continue to get the run around. One technician said he would be back 5 days later to fix the issue and never showed. 1 installed a limiter which makes 0 sense and actually hurt my speeds. Then this past one took my brand new modem and installed the same exact one.. The last technician finally explained to me that my house is not capable of reaching 1 gig speeds. They also refuse to credit or refund me for the last 3 years I've been paying for gigablast and the past year that I've been paying for 2 gig. I am going to talk to my family attorney on monday and start a class action lawsuit in California. If anyone else is having similar issues feel free to post or comment here to get it on it.Wookhunter10 hours agoVisitor37Views0likes2CommentsConstant network outages
This is the second time this year I have had major issues with Cox, their support line is useless asking me to reboot my modem over and over again. My internet will work for maybe three hours in a day and the rest of the time it is completely non-functioning. Last time this happened I had to get 4 techs out and finally one of them escalated the issue and they were able to resolve it for about 8 months. Now my network is down again and the earliest they can get a tech out is next week, I am supposed to be working from home but since I can’t rely on cox to hold up their end of the contract it forces me to drive to work spending extra money that I don’t have. This is unacceptable, I see may others in this forum with issues just like mine and none of us can get the help we need. I am openly calling for a mass report to the attorney general as Cox is not holding up their end of the contract for us all, and support is completely useless and 100% outsourced to other countries, you can’t even get somebody stateside on the phone to explain your issue. I would have swapped long ago if my apartment complex didn’t sign an agreement to only allow cox network. Has anybody found a real solution to the issues we have with cox or is it going to take a class action lawsuit to see some movement?Merlin199516 hours agoVisitor59Views0likes5CommentsLosing internet
Every day around afternoon time my internet goes out, this has been happening since the major outage a few months ago. It don’t matter how many times I reset the router, it really don’t help at all. It’ll take 15-20 minutes to get back to normal n after that it will work just for the rest of the day but it’s just so annoying n so predictable n the message system that Cox has it doesn’t work either, every time I tried sending them a message I get the not delivered response! Is this happening to anybody else?Conniege7416 hours agoVisitor25Views0likes3CommentsCox cut my sprinklers..refusing to fix it.
i’ve been dealing with COX since august they buried my internet cable and cut all my sprinkler lines on a rental. the homeowner and i have been trying to get this fixed for 3 months. COX is REFUSING TO FIX IT AND KEEPS SAYING THEY RESOLVED IT THEY ARE LIARS AND SCAMMERS. i’ve contacted multiple COX agents and they give you the run around someone will contact you. guess what no one EVER contacts me.mtrip117 hours agoVisitor10Views0likes1Comment- mauricepasquier17 hours agoVisitor18Views0likes2Comments
Router suggestions
Currently have a nighthawk 6700 with Cox Gigablast. Our WiFi has been struggling recently it seems, & I have tried resetting everything multiple times. Still seem to have a weak signal…like 2 bars, occasionally 3. The Nighthawk is 2-3yrs old…& I am not very knowledgeable on routers, looking to step up if I purchase a new router…but not trying to go ridiculous price wise. Any help would be appreciated..OkcDerek19 hours agoVisitor23Views0likes1CommentMultiple internet outage throughout the year
I have cox for more than twenty years. Mines keeps getting outage for no apparent reason. We replaced modem and the inside the stuff multiple time but they never come out to look on the wires outside. I mean it more than 20 yrs..some tired and worn should occur and should offer to replace it for free. I mean these wires and box constantly exposed to the harsh sun 6 months out of the year for last 20 years. I messaged them privately before and they offered me to buy their newest product. In my opinion just replaced the outside/inside stuff for such a being loyalty customer. If I could switch to another company I would. My internet was out all day and still out. Incredibly unsatisfied with cox right now. Is anyone having this issue no internet?Tguan20 hours agoVisitor20Views0likes1CommentIs there an outage?
Internet was running pretty slow tonight and eventually has gone full loss of connectivity. Trouble shooter says the computer is configured correctly but dns server is not responding. Changing my computer to a Public dns does not resolve the problem. Resetting my device does not resolve the problem(tried this one multiple times waiting 10 minutes). Is anyone else having problems? The outage map doesn't say it went down but maybe it just hasn't been updated yet40Views0likes2CommentsIntermittent Connectivity
I have had intermittent internet connectivity problems with your service for at least 3 consecutive days culminating in a total outage on 10/4. Calling your service number is completely worthless as they simply have me reboot my router repeatedly. I chatted online today for 2 hours and the soonest you can get a technician to my location is 5 days from now. I'm sure this will come as no surprise, but I rely on Cox as my ONLY option for internet and work from home. The service representative refused to escalate me to their supervisor after I repeatedly requested they do so. My neighbors are also having issues and got a service call the same day. I'm absolutely positive this is an issue with Cox's network and not mine, but am being held hostage with a $75 threat if whoever you finally get around to sending out graciously decides is indeed a Cox issue, which seems very unlikely. I am flabbergasted at how poor Cox's service has gotten. Please contact me in this regard as soon as possible, as I am currently entirely without service.Jason_Clemons2 days agoVisitor II21Views0likes1Comment