Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at 32 mbps!!
Just recently upgraded my modem from Docsis 2.0 to Docsis 3.0 (motorola SB6121) but I'm still get speed 32mbps. I lived in kansas and I know cox just recently upgraded preferred customer from 25 to 50 mbps connection. Anyone having the same issue? From searching the forum it seems like most people having issue with old service code on their account.80KViews0likes429Comments
Cox agent confirms that they do throttle speeds
Just got out of a chat with an agent about speed issues I've been having for the past month and he confirmed with me that due to exceeding the data usage cap that Cox is indeed shaping/throttling my connection. I tried to point out that under Cox's own Terms of Service it states that "Cox does not shape or throttle Internet traffic based on the particular online content, protocols or applications a customer uses" but he was adamant that I was being throttled due to excessive usage. I had a feeling that was the case since my speeds have taken quite a nose dive in the past month. I'm currently on the Internet Premier plan that reportedly has 100mbps/10mbps and I'm down to 16.2mbps/768kbps on my last speed test. The download doesn't bother me so much, but the upload is killing me. I've done some troubleshooting on my end just to make sure it wasn't Cox doing this to me. I've moved the modem to every possible spot in the home, tried the connection with and without the router (same results either way), did a factory reset on my modem (Motorola Surfboard 6121), and checked my signal ratings and they appear to be in a good range for both the downstream and upstream. I feel like I've covered all my bases, and the timing of my slow down with me going over my data usage really only points to shaping happening on Cox's end. I'd love to be proven wrong, but that's what it looks like to me. I'll probably be calling in the morning to cancel service. tl;dr: Asked agent if I was being throttled, said yes even though it's not Cox's policy to do so.64KViews0likes18CommentsProblems with New Cox Webmail interface
First, the new webmail loads EXTREMELY slow! I have tried from different computers at different locations, and it is always SLOW. If I use the new link "myemail.cox.net", some of my accounts do not load at all after I log-in )I just get three blinking circles). I am using Windows 7 and Internet Explorer 11. I found by accident that if I use "in-private browsing", then the other accounts will load (but still slow). How do I fix so I can just log-in normally? After getting logged in (If I get that far): 1 - Nowhere on the page does it tell me which account I am logged-in on. It used to say "log out Joe's email", for example. 2- All the messages are listed on one page. There is no way to Delete a specific message without opening it. If I click on it, it opens. There is no Check-Box like there used to be, so I can select and delete all the Spam at once. Only option is one-at-a-time, or "select all". Overall, I see absolutely no improvement with this new system. Please reinstate the old one that worked fine for years (except for the poor service between Feb and May of this year)24KViews0likes16Comments
My netgear router is throttling my connection speed (Ultimate 150)
Hi, I'm so tired of getting the run around from cox support and spending hours searching google for my problem. There must be somebody out there who can actually help me and not just say "buy a new router". I have a netgear wndr3400v2 dual channel 2.4 GHZ/5 GHZ wifi router. The router is under 1 year old so isn't out of date. firmware is uptodate. There is no problem with the wifi connection. The problem is that when I connect the PC directly to the modem (cisco DPC3010) I get download speeds in excess of 190 Mbps (impossible according to the cox "tech"" but I do .. hence no complaints; except that when I connect through the LAN socket 1 on the router I only get speeds of 94 Mbps. That means that the router is somehow throttling the speed by 100 Mbps! All the cox techs just say "It's a router problem and nothing to do with us". Netgear are about as easy to contact as the dear departed and are no help either. Help! I can't just keep buying routers till I get one that doesn't slow my connection! Any real help would be gratefully received and thanks in advance. Speeds are checked on cox speed check and speedtest.net and are consistent, fast direct to modem, slow through router.Solved18KViews0likes5Comments
Game Lag
I am experiencing a lot of game lag when online. Every once in a while I have a few online games that are outstanding but only for a short while on days that don't come too often. I have everything hard wired for my Xbox 360 and I'm running an AC router for the speed. The router doesn't seem to be the problem since I have the same issue when wired directly to my modem. I have Cox premier internet residential service. When playing online it seems as if the info passing through the pipe hits the Cox server and takes a short time to be processed and passed on to me. I upgraded my service plan to the premier but haven't noticed any substantial improvement in my gaming. When connected directly to my modem my speeds average over 100 down and over 30 up. Good speed but it makes no difference with the game lag. Without the lag I can dominate when playing online but for most days and for now there's too much lag to do much good. It's very frustrating to say the least. Any ideas would be appreciated.17KViews0likes10Commentsupload packet loss 15-25% please help.
Ok so, i upgraded my services several months ago from preferred to premier. Upgrading to this tier requires a docsis 3 modem as you all know. First day i upgraded my speeds changed from 27/8 to 33/10 average. I was very disappointed. after 2 techs an several hours of phone calls i finally got in touch with someone to fix the issue. it was the "coding" i believe it was worded. Basically they hooked up my modem but didnt adjust the speed form the com center. Bam, i was getting great speed now. One problem, major packet loss. I figured it wasnt that big of an issues as i was getting better upload speeds than before and just wrote it off. Well after comparing voip and video to my parents 25/5 connection with no packet loss, its was a problem. I am a gamer and we spend a considerable amount of time using programs like skype to connect with my family across the US as well as my wife using for conference calls to conduct business. I spent over a decade dealing with internet issues as a teenager living at my parents an was the one who would call and have techs come out. I've never seen this much packet loss and after comparing i got on the phone and started trouble shooting with techs. i have had 3 techs come out for this issue. Things that have been done are running a new line that feeds into the house, one tech added an amp because my signals down where in the -8 and greater range causing some disconnect issues, the last tech to come out got me off the amp stating i didnt need it an that it could be causing the upload packet problem and he also changed splitters and fittings. No luck still. i have seen several of these issues resolved from different things, but all seem to be a long road and a headache. iam inquiring about eatels fiber optics as they are becoming available in my area but before i make a switch i want to give this a valiant effort as my wife loves the tv package we have with dvr that is considerably more money with eatel. Is there a expert team, or a set of procedures to fix this issue or am i just spinning my wheels? any one with a docsis 3 with premier or ultimate getting 0 or very little packet loss? any info at this point would be helpful.16KViews0likes13Comments
Slow real time upload speed - conflicting speed test results
I'm experiencing slow real time upload speeds. The speed test on Cox website have conflicting results. I've had 8 techs out to my house over the last 4 months and the issue has not been resolved. I am experiencing the same exact issues as user noah82. We are both in Arizona. Here is his thread. http://forums.cox.com/forum_home/internet_forum/f/5/t/13025.aspx9.3KViews0likes34CommentsPaying for 300 mbps, not even getting 20. What gives?
Hi forum, for the past 2 days I have been getting less than "optimal" speeds to say the least. It took me about 20 seconds to open up this page, so thats saying something. Anyways, Im paying for 300/30 speeds, but getting less than advertised Router is: ARRIS DG2460 I know its not my PC because A) Its wired, and B) My phone cant load anything when connected to WiFi and C) My smart TV refuses to connect due to a bad connection. I assure you my pc is 10/100/1000 Ethernet as well as my router. I have done nothing to the router except change the name and the passwords on the dual band networks. Ive reset my router by unplugging it for an hour, resetting though the direct ip connection, and evem through cox. If this keeps going, I might switch back to centurylink, because as unreliable as they are, at least they give me my speeds.9.2KViews0likes10CommentsSlow internet connection while paying for 50 mbps
Hi, I have recently upgraded my internet connection to the 50mbps package and I noticed a significant increase in speed for a few hours on the first day it updated. It now seems to be very inconsistent and I am getting as low as 3 mbps downloads up to around 18. The uploads seem to be just fine as I've gotten around 18mbps. The past few days have been a real disappointment. Please help.9KViews0likes14Comments
