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Symth_'s avatar
Symth_
New Contributor

Paying for 300 mbps, not even getting 20. What gives?

Hi forum, for the past 2 days I have been getting less than "optimal" speeds to say the least. It took me about 20 seconds to open up this page, so thats saying something. Anyways, Im paying for 300/30 speeds, but getting less than advertised

Router is: ARRIS DG2460

I know its not my PC because

A) Its wired, and

B) My phone cant load anything when connected to WiFi and

C) My smart TV refuses to connect due to a bad connection.

I assure you my pc is 10/100/1000 Ethernet as well as my router. I have done nothing to the router except change the name and the passwords on the dual band networks. Ive reset my router by unplugging it for an hour, resetting though the direct ip connection, and evem through cox. If this keeps going, I might switch back to centurylink, because as unreliable as they are, at least they give me my speeds. 

Connection Isssues please help
connection issues
issue
poor speed
speed

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Symth_

    I saw you also mentioned router. Do you have a separate router connected to the Arris gateway? Also, can you try visiting http://192.168.100.1 and posting the signal status results from there?

  • Symth_'s avatar
    Symth_
    New Contributor

    Its a router/modem combo, and was advertised that all I needed to do was plug it in and get "The Full Potential of my Internet" or cox says...

    Downstream

    DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
    Downstream 1 97 801.00 MHz -1.50 dBmV 38.61 dB 256QAM 825257431 50962 0
    Downstream 2 98 807.00 MHz -0.80 dBmV 37.64 dB 256QAM 604727150 25912 0
    Downstream 3 99 813.00 MHz -0.40 dBmV 38.61 dB 256QAM 654656632 23418 0
    Downstream 4 100 819.00 MHz 0.00 dBmV 38.98 dB 256QAM 668714117 18105 0
    Downstream 5 101 825.00 MHz -0.30 dBmV 38.61 dB 256QAM 765464465 28609 0
    Downstream 6 102 831.00 MHz -0.40 dBmV 37.64 dB 256QAM 761254521 43977 0
    Downstream 7 103 837.00 MHz 0.20 dBmV 38.98 dB 256QAM 756525177 24353 0
    Downstream 8 104 843.00 MHz -0.50 dBmV 37.64 dB 256QAM 751569286 63283 0
    Downstream 9 105 849.00 MHz -0.60 dBmV 37.64 dB 256QAM 642082826 78657 0
    Downstream 10 106 855.00 MHz -0.30 dBmV 37.64 dB 256QAM 672257219 60385 0
    Downstream 11 107 861.00 MHz -0.70 dBmV 37.36 dB 256QAM 698281651 104214 0
    Downstream 12 108 867.00 MHz -1.20 dBmV 37.36 dB 256QAM 694812930 171406 0
    Downstream 13 115 909.00 MHz -2.10 dBmV 36.61 dB 256QAM 783003367 537535 15880
    Downstream 14 116 915.00 MHz -1.30 dBmV 36.61 dB 256QAM 777856505 293909 12525
    Downstream 15 117 921.00 MHz -1.50 dBmV 36.61 dB 256QAM 775191578 290661 0
    Downstream 16 118 927.00 MHz -1.40 dBmV 36.61 dB 256QAM 693213908 308225 0
    Downstream 17 119 933.00 MHz -0.90 dBmV 36.61 dB 256QAM 783086532 241801 0
    Downstream 18 120 939.00 MHz -0.40 dBmV 36.61 dB 256QAM 776765517 176312 0
    Downstream 19 129 945.00 MHz -0.50 dBmV 37.36 dB 256QAM 734118237 181886 0
    Downstream 20 130 951.00 MHz -0.80 dBmV 36.61 dB 256QAM 727152740 205568 0
    Downstream 21 131 957.00 MHz -0.10 dBmV 37.64 dB 256QAM 706421065 101129 0
    Downstream 22 132 963.00 MHz -0.50 dBmV 37.36 dB 256QAM 702727451 111592 0
    Downstream 23 133 969.00 MHz -1.00 dBmV 36.61 dB 256QAM 700002348 143848 0
    Downstream 24 134 975.00 MHz -0.50 dBmV 37.64 dB 256QAM 691104151 54937 0
    Reset FEC Counters

    Upstream

    UCID Freq Power Channel Type Symbol Rate Modulation
    Upstream 1 3 29.80 MHz 51.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
    Upstream 2 4 36.30 MHz 51.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
    Upstream 3 2 23.30 MHz 49.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
    Upstream 4 1 18.40 MHz 50.00 dBmV Mixed (TDMA and ATDMA) 2560 kSym/s 64QAM

     Status
    System Uptime: 0 d: 17 h: 47 m
    Computers Detected: staticCPE(1), dynamicCPE(0)
    CM Status: OPERATIONAL
    Time and Date: Tue 2017-04-04 16:10:02

     Interface Parameters
    Interface Name Provisioned State Speed (Mbps) MAC address
    LAN Port 1 Enabled Up 1000(Full) C0:C5:22:F9:1A:F7
    LAN Port 2 Enabled Down ----- C0:C5:22:F9:1A:F7
    LAN Port 3 Enabled Down ----- C0:C5:22:F9:1A:F7
    LAN Port 4 Enabled Down ----- C0:C5:22:F9:1A:F7
    CABLE Enabled Up ----- C0:C5:22:F9:1A:F8

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Symth_

    So far all of that looks good. Can you try signing into your http://www.cox.com account and testing your speeds there?

  • Symth_'s avatar
    Symth_
    New Contributor

    Test Results
    Download Upload

    21 Mbps

    46 Mbps
    My Internet Plan
    COX INTERNET ULTIMATE
    Download Upload

    300 Mbps

    30 Mbps
    Speed Test Results
    Device Type Latency
    Desktop 36 ms
    IP Address Test Server
    -Removed- Los Angeles 1

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Symth_

    Were you signed in when testing? I'm trying to find your most recent results but I'm not seeing them.

  • Symth_'s avatar
    Symth_
    New Contributor

    Yes, I was signed in. The account might be under the name of Gordon. I also ran a couple more tests as well.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Symth_

    I do see it now and from the results I'd say it's apparent that something is going on. It may be necessary at this point to see about having a technician come out and troubleshoot further.

  • Symth_'s avatar
    Symth_
    New Contributor

    Thank you. Ill try to have one come out by next week, then get back to you.

  • Symth_'s avatar
    Symth_
    New Contributor

    Alright, well we found out the problem. Its not the network, rather than the layout of the house and its power, and the amount of different networks and their routers around us. Theyre creating such an interference, that the router/modem has problems operating.

  • BrianM's avatar
    BrianM
    Moderator
    Wifi interference can definitely happen when there are a lot of wifi networks in a small area. Have you already tried changing the channel that your wifi uses to see if that may make any difference?

    Brian
    Cox Support Forums Moderator