Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at 32 mbps!!
Just recently upgraded my modem from Docsis 2.0 to Docsis 3.0 (motorola SB6121) but I'm still get speed 32mbps. I lived in kansas and I know cox just recently upgraded preferred customer from 25 to 50 mbps connection. Anyone having the same issue? From searching the forum it seems like most people having issue with old service code on their account.80KViews0likes429Comments
Cox agent confirms that they do throttle speeds
Just got out of a chat with an agent about speed issues I've been having for the past month and he confirmed with me that due to exceeding the data usage cap that Cox is indeed shaping/throttling my connection. I tried to point out that under Cox's own Terms of Service it states that "Cox does not shape or throttle Internet traffic based on the particular online content, protocols or applications a customer uses" but he was adamant that I was being throttled due to excessive usage. I had a feeling that was the case since my speeds have taken quite a nose dive in the past month. I'm currently on the Internet Premier plan that reportedly has 100mbps/10mbps and I'm down to 16.2mbps/768kbps on my last speed test. The download doesn't bother me so much, but the upload is killing me. I've done some troubleshooting on my end just to make sure it wasn't Cox doing this to me. I've moved the modem to every possible spot in the home, tried the connection with and without the router (same results either way), did a factory reset on my modem (Motorola Surfboard 6121), and checked my signal ratings and they appear to be in a good range for both the downstream and upstream. I feel like I've covered all my bases, and the timing of my slow down with me going over my data usage really only points to shaping happening on Cox's end. I'd love to be proven wrong, but that's what it looks like to me. I'll probably be calling in the morning to cancel service. tl;dr: Asked agent if I was being throttled, said yes even though it's not Cox's policy to do so.64KViews0likes18CommentsVERY SLOW UPLOAD SPEEDS, download is fine.
I have been dealing with extremely slow upload speeds for a very long time, at least a year. Maybe two? I have gigablast. Download is consistently fine. Always around 900 mbps and above. Upload is sporadic. Very seldom I get the 35mbps. But its very short lasting. Maybe a couple hours, then it goes back down to well under 10mbps. Most of the time it stays under 5mbps. Just ran a speed test, its at 3mbps. Anyways, numerous tech visits. Most of them didn't find anything. Changed all cables from the pole outside, all the way into my house and up to my modem. Its a straight cable from the pole to modem, no splitters. Replaced my modem. Replaced all ethernet cords. Literally replaced EVERYTHING. Still having the same issues. One of the techs said I was getting slow speeds at the pole. Scheduled out a linemen to come check the lines down my street. Linemen said that he found something and that it should be repaired. My upload came up for a few days and stayed consistent, which never happened before, but now its back down again. Dealing with these issues for so long is very, very frustrating and the fact that I pay $160 a month for gigablast and the extra 500gb data and I don't even get a fraction of the speed I am paying for just tops it off. I don't know what else to do. I've just about given up. There's nothing else to replace. If anyone can help it would be greatly appreciated. Because I do not know what else to do. I've browsed many forums and other things on the internet and this seems to be an issues for many people, but i'm hoping someone has a miracle for me. And before anyone asks: YES, i'm directly connected to the modem WIRED and its on multiple devices. Yes I have rebooted it too many times to count.37KViews0likes20CommentsProblems with New Cox Webmail interface
First, the new webmail loads EXTREMELY slow! I have tried from different computers at different locations, and it is always SLOW. If I use the new link "myemail.cox.net", some of my accounts do not load at all after I log-in )I just get three blinking circles). I am using Windows 7 and Internet Explorer 11. I found by accident that if I use "in-private browsing", then the other accounts will load (but still slow). How do I fix so I can just log-in normally? After getting logged in (If I get that far): 1 - Nowhere on the page does it tell me which account I am logged-in on. It used to say "log out Joe's email", for example. 2- All the messages are listed on one page. There is no way to Delete a specific message without opening it. If I click on it, it opens. There is no Check-Box like there used to be, so I can select and delete all the Spam at once. Only option is one-at-a-time, or "select all". Overall, I see absolutely no improvement with this new system. Please reinstate the old one that worked fine for years (except for the poor service between Feb and May of this year)24KViews0likes16Comments
Slow Speeds with Netgear R7000 Router - How We Fixed It - SOLVED
This is a post about slow internet speeds with the Netgear R7000 router and how we solved the problem.If you want to skip directly to our fix, goto the fourth paragraph from the bottom of the post.If youwant the background first, keep reading. Like others, we've been having slow internet download speed issues with our R7000 router. These slow speeds are when we are connected by cable to the router with the wifi off on the computer and the router or if connected by wifi to the router - it doesn't matter. Our internet connection is the Ultimate package rated at 300Mbps/30Mbps download/upload. When connecting through the router we would be lucky to get 120-160Mbps download but always 30Mbps up. When connecting directly through the cable modem (Motorola MB8600) we usually get our rated download speed and above. All speed test numbers have been tested using not only the speed test software housed at Cox, but also speed test sites on the internet. All speed tests confirm each other as they are within 10% of each other with, of course, the ISP's test showing the fastest. Regardless, the R7000 router always showed 120-160 down (sometimes even half that at times). There would naturally be slightly slower speeds during congested times during the evening, but the R7000 would always be about 50% slower than if we were connected directly through the modem, bypassing the router. Before getting to what we did with the router, here is everything else that was done to isolate any other potential problems. Cox came out to the house multiple times. Network cables from the computer to the router and router to the modem were fine, but we replaced them with brand new CAT-7 cables anyway. Interior house coax cabling was fine and barrel connector were fine but connector replaced anyway. From the house to the tap, the cabling was fine. The tap checked out OK, but since it was old they replaced it anyway. The cabling from the tap to the post where cabling comes out of the street was fine, but they rebuilt the post anyway. The cabling in the street had one section that indicated some slight signal loss, so they replaced the cabling in the street. Back in the house, their test equipment was attached to the line ahead of our modem and regularly showed 315-330Mbs down and 31Mbps up. They reprovisioned our line at the central office, installed their modem on the coax, directly attached their modem to our computer and regularly got 300 or above on multiple occassions. They reprovisioned the line again,installed our modem on the coax, directly attached our modem to our computer and regularly got 300 or above on multiple occassions. Computer settings were checked to make sure everything was configured correctly and all unnecesary computer processes were stopped to make sure nothing was interfering. So, everything is OK on the ISP side and also with the computer and its cables. After making sure everything else was OK, we shut everything off, connected the computer back to the router and the router back to the modem, let the modem boot up completely, then let the router boot up completely, then let the computer boot up completely. After making sure all unnecesary processes were stopped, new speed tests were run showing slow 120-160 download speeds. Multiple tests over the past month connected to the router, whether by direct cable with wifi off on the computer and router, or whether connected by wifi consistently showed the slower speeds from the ISP's speed test and multiple internet speed test sites. And multiple tests while bypassing the router and being directly connected to the modem regularly showed 300-350. So the router was definitely the issue. Have we reset the router back to factory defaults? Yes. Have we been sure to download and install the latest firmware when it came out? Always - and there is where the problem is. We dutifully upgraded all the firmware releases up through the most current v1.09.18 (as of January, 2018). After reading others' posts, a number of them have talked about downgrading the firmware. Some have said v1.09.06 worked for them (but their rated line speed was, if I recall, much less than our 300/30). Others have said they have downgraded to v1.03.24 that had solved their problems (in fact, one of those people had a line rated at 400/40). Still others said v1.07.12 solved their problem. Hmm, was this the answer? After looking through our old speed test results from October, 2017, we noticed that when we upgraded our line in October from Premier 100/15 to Ultimate 300/30, we also upgraded our R7000 firmware from the 1.07.xx series to the 1.09.xx series - and that 's when our problems began. All along we thought the issue came from the ISP, thinking they either had equipment problems or that they had mis-provisioned our line when we switched to the faster plan. It turns out it was the firmware on the R7000 router. FINALLY - HERE'S THE FIX.We factory reset the router once again, downloaded and installed the v1.07.12 firmware, then again factory reset the router, direct connected to the router before rebuilding all our old settings, kept wifi turned off - and now we are regularly getting 300-350Mbps download from the router. After rebuilding all our old settings, turning wifi back on and still staying connected directly to the router, we are still getting 300-350 downloads. Removing the direct cable connection to the router and using the wifi from the computer to the router, we are regularly getting +/- 300Mbps downloads (of course depending on how close we are to the router). So that's the simple fix. I suspect there is something lurking in the 1.09.xx series firmware that is not allowing the router to efficiently handle higher rated line speeds (if you are at 150Mbps rated download or below, I'm guessing you are OK). Some people might say our settings weren't correct in the router when using the v1.09.xx firmware releases. I don't think that's the case since we tried everything AND we also factory reset the router while still using the v1.09.18 firmware. Hope this helps. This post was written January 10, 2018. The most recent firmware as of this date was v1.09.18, which caused us to have slow download speeds on the R7000 (much slower than our 300/30 line). If you're reading this after January, 2018, and you have slow speed issues with the router, and if the most current firmware is in the 1.09.xx series, I would suggest downgrading back to v1.07.12. UPDATE as of January 22, 2018: This fix has continued to work reliably. I'm consistently getting download speeds in upper 300's to lower 400's - either connected directly to the router or using wifi.21KViews0likes2Comments
My netgear router is throttling my connection speed (Ultimate 150)
Hi, I'm so tired of getting the run around from cox support and spending hours searching google for my problem. There must be somebody out there who can actually help me and not just say "buy a new router". I have a netgear wndr3400v2 dual channel 2.4 GHZ/5 GHZ wifi router. The router is under 1 year old so isn't out of date. firmware is uptodate. There is no problem with the wifi connection. The problem is that when I connect the PC directly to the modem (cisco DPC3010) I get download speeds in excess of 190 Mbps (impossible according to the cox "tech"" but I do .. hence no complaints; except that when I connect through the LAN socket 1 on the router I only get speeds of 94 Mbps. That means that the router is somehow throttling the speed by 100 Mbps! All the cox techs just say "It's a router problem and nothing to do with us". Netgear are about as easy to contact as the dear departed and are no help either. Help! I can't just keep buying routers till I get one that doesn't slow my connection! Any real help would be gratefully received and thanks in advance. Speeds are checked on cox speed check and speedtest.net and are consistent, fast direct to modem, slow through router.Solved18KViews0likes5Comments
Game Lag
I am experiencing a lot of game lag when online. Every once in a while I have a few online games that are outstanding but only for a short while on days that don't come too often. I have everything hard wired for my Xbox 360 and I'm running an AC router for the speed. The router doesn't seem to be the problem since I have the same issue when wired directly to my modem. I have Cox premier internet residential service. When playing online it seems as if the info passing through the pipe hits the Cox server and takes a short time to be processed and passed on to me. I upgraded my service plan to the premier but haven't noticed any substantialimprovement in my gaming. When connected directly to my modem my speeds average over 100 down and over 30 up. Good speed but it makes no difference with the game lag. Without the lag I can dominate when playing online but for most days and for now there's too much lag to do much good. It's very frustrating to say the least. Any ideas would be appreciated.17KViews0likes10Commentsupload packet loss 15-25% please help.
Ok so, i upgraded my services several months ago from preferred to premier. Upgrading to this tier requires a docsis 3 modem as you all know. First day i upgraded my speeds changed from 27/8 to 33/10 average. I was very disappointed. after 2 techs an several hours of phone calls i finally got in touch with someone to fix the issue. it was the "coding" i believe it was worded. Basically they hooked up my modem but didnt adjust the speed form the com center. Bam, i was getting great speed now. One problem, major packet loss. I figured it wasnt that big of an issues as i was getting better upload speeds than before and just wrote it off. Well after comparing voip and video to my parents 25/5 connection with no packet loss, its was a problem. I am a gamer and we spend a considerable amount of time using programs like skype to connect with my family across the US as well as my wife using for conference calls to conduct business. I spent over a decade dealing with internet issues as a teenager living at my parents an was the one who would call and have techs come out. I've never seen this much packet loss and after comparing i got on the phone and started trouble shooting with techs. i have had 3 techs come out for this issue. Things that have been done are running a new line that feeds into the house, one tech added an amp because my signals down where in the -8 and greater range causing some disconnect issues, the last tech to come out got me off the amp stating i didnt need it an that it could be causing the upload packet problem and he also changed splitters and fittings. No luck still. i have seen several of these issues resolved from different things, but all seem to be a long road and a headache. iam inquiring about eatels fiber optics as they are becoming available in my area but before i make a switch i want to give this a valiant effort as my wife loves the tv package we have with dvr that is considerably more money with eatel. Is there a expert team, or a set of procedures to fix this issue or am i just spinning my wheels? any one with a docsis 3 with premier or ultimate getting 0 or very little packet loss? any info at this point would be helpful.16KViews0likes13Comments
Cox Ultimate internet Package Speeds are very slow
Hi all, I have the Ultimate package and my internet speeds are very slow ~20-22 upload and download. Purchased a new modem which is listed on the Cox Certified Cable Modems page and had Cox cable run new cable from the pole to my house with very little change in my speeds when tested. All testing is performed by directly connecting to the router and not using the wifi. Other test I changed out the cat6 ethernet cable and retested with same results. Listed below are my specs on my setup. Just not sure if my connection issue goes beyond the pole or on my end. Any input would help. 1. Netgear - Model C6300 / DOCSIS 3.0 / 16x4 channel 2. Lenovo Thinkpad / win10 64 bit / 16 GB memory 3. New cable from pole to my house thanks, Abom13KViews0likes0Comments
