Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6Comments
Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.1.2KViews0likes1Comment
Two Cox Speed Test Sites - What Are the Differences? Why Different Results?
I use both of the Cox internet speed test sites (see below). Whenever a test on each site is done within a minute of each other, both sites REGULARLY show immense differences between reported download speeds, usually a 70-125Mbps difference. The first site listed below always reports the slower speed. And get this, I just now did another test: the first site reported 70Mbps download and the second site reported 371Mbps download. Both appear to use test servers near me. I think the first site is HTML5 based because no plugin is required, and I know the second one is flash based. QUESTION: What are the differences between the two sites? Which one would be considered most accurate? Why? Thanks in advance for your answer. Cox site #1 https://www.cox.com/residential/support/internet/speedtest.html Cox site #2 https://www.cox.com/internet/speedcheck.coxSolved3KViews0likes2CommentsTrying to find a functioning Cox Speed Test site
Cox Ultimate customer here. While aware that there are at least two Cox internet speed test sites, one which requires Flash (Flash? Really? Still?) and one that doesn't (and where I have in the past actually been able to utilize), I was reminded that if it's happening to me it's no doubt happening to others. While logged on the the non-Flash site https://www.cox.com/residential/support/internet/speedtest.html the window indicates My Internet Plan is Cox Internet Ultimate with 300/30 down/up parameters. A red link labeled Start Speed Test is clearly visible. However, clicking on that red rectangle produces the disconcerting error message: "Note: This tool is intended to test Internet speeds from Cox Networks". In other words, nada. Bupkis. Zilch. What's the deal? Please don't attempt to explain this away as merely crummy timing to start a test on my part. [Windows 7 SP1, FlashPeak SlimJet browser, Version 15.0.4.0 (based on Chromium 59.0.3071.86) ] P.S.: Both IP address and ISP verified on https://www.whatismyip.net/2.4KViews0likes3Comments
inconsistent speeds, problems with possible throttling
I ran a few speed tests tonight and have found extreme variations in my download speeds. The only place I was able to get the "correct" speed was on the Cox speed test which runs only on the Cox network. Going outside of that network means lower speeds. The other issue I have has been with Hulu. EVERY time I try to watch something on Hulu I end up getting an error stating the network connection was lost. I don't get this type of error with Netflix or Youtube so I have suspicions that Cox is throttling me on Hulu. These tests show that I am not getting the 50Mbps that I am paying for. I have worked for an ISP in the past so I actually do have half a clue here. I ran these tests on my home PC which is connected directly to my modem via an ethernet cable. I realize that the servers these tests were run on could have other traffic at the same time I was conducting my speed tests however it's pretty clear that whenever I connect to a website outside of the Cox network, I do not get the 50Mbps connection. I have no firewall running, my computer is connected directly to my modem (so no wireless is involved here), I am running Windows 7, I have no viruses or malware.....Here are my current modem signals....5.2KViews0likes4CommentsSlow real time upload speed - conflicting speed test results
I'm experiencing slow real time upload speeds. The speed test on Cox website have conflicting results. I've had 8 techs out to my house over the last 4 months and the issue has not been resolved. I am experiencing the same exact issues as user noah82. We are both in Arizona. Here is his thread. http://forums.cox.com/forum_home/internet_forum/f/5/t/13025.aspx9.3KViews0likes34Comments1Mbps download and 6.3Mbps upload? WTF?
Okay, its Saturday, lots of people at home on the internet... Cox throttles back the speed? How about throttling back to cost too? Cox is capable of providing very high broadband speeds but when you try to reach someone you MIGHT get an automated voice. But if you want to buy a service or spend more money; you instantly get a real live PERSON. Just give us what we paid for HIGH SPEED INTERNET. Good thing cars don't run like this. Here is my speed test: http://www.speedtest.net/result/4086254397.png6.9KViews0likes14CommentsInternet speed.
I just signed up for Preferred internet and expect to see 25 x 5. My cable gateway is DN3000N and I am hooked up with the ethernet cable. Using the cox speed test I usually get 13 x 7.68. using speedtest.net I get 29/30 X 6.79/7.65. which speed test is true?? I have attemped to turn off my wifi on the router by pressing and holding the wifi switch 2 to 5 sec. but I still have the wifi green lite on. there is NO light on the ethernet connection, so I thought I'm being automatically hooked to wifi so I disconnected the ethernet cable and I lost signal. Has any one else had thes problems?Solved3KViews0likes5Comments
