Can't Monitor Data Usage
I brag about you guys a lot. But enough is enough. Why can't I see which account is using the most data? That's completely stupid. I had Cox for months now, and my usage has always been under 50%. Now all of a sudden, one day I use 339GB of data, and I can't see what device is using the most. I had an ASUS router which could break down the device, but the "top of the line" modem/router cannot do that? This is just dumb. Then one logging in to the modem, there are no logs. Any technical person knows that logs are the first thing you look for. As a "leader" in the digital age, I would imagine that you guys will check logs constantly, but if your PAYING consumers can't, then what's the point? The reason I stopped using my router was because it was getting hot, so I switch to the combo router, but it seems I must go back to the ASUS router and track my data. One of my devices could have went rouge, and I would not know. I'm in IT, so the first thing I check is logs, and since your phone technicians couldn't tell me the "password of the day" I am completely dissatisfied. All I was told is "change your password." IT'S THE DEFAULT PASSWORD ON THE MODEM! If no one else has access to my house then no one should be able to crack a WPA2 password...unless the modem is vulnerable. So please, get this fix, add this feature. It's no used to seeing if a device is connected, I can't do anything about it, BECAUSE YOU CAN'T BLOCK THE CONNECTION!!! If I change my password, then I have to change everything, and that's a completely hassle. I do NOT want a credit, I just want to know which device is using data so I can check on it. Because how can I trust YOUR amount, when you can’t PROVE that I used this amount? I’m just so frustrated. I pay $100 a month for the top tier service, and I get treated like I don’t matter.1.2KViews0likes1Comment
Connecting 2 WiFi Routers to Single Cable Modem
I currently have 1 WiFi router connected to 1 Cable Modem. I purchased new WiFi router and want to connect 2 routers (old & new) to single cable modem. My intent is to have home automation connected to legacy (old) router while tv streaming & computers connected to new router. My question is: Is it possible to connect 2 WiFi Routers to single cable modem?1.1KViews0likes1Comment
Network ports on router not working
Hello, I have aSBG6580 router which i am using on Cox, i am not able to use the 4 ethernet ports on the router, as they have stopped working. I also noticed that 2 ports are showing solid green light on the interface of router even though there is no cable connected. Really appreciate if someone can help. Thanks1.7KViews0likes3Comments
Port Forwarding Login Timeout
I have a new modem/router from Cox Communications. It is a Netgear model configured for Cox. I am trying to get my Security Camera DVR back online so I can view cameras onmy iPhone app.Using Netgear Genie (V2.05.09) it was simple to set up theports required by the DVR. I also gave the DVR a static IP address on my network. However I can not get into the open ports from my phone app or any online port check tool. The error is always "Error: I could not see your service on 68.4.208.43 on port (90) - Reason: Connection timed out" or "Login timeout".Cox Customer Support has confirmed that the ports Ihave chosen are not blocked by them. Multiple reboots of the modem and DVR have not helped. The DVR isup and runningso there is a device ready to connect if a port is open. Netgear will not help since the responsibility for service is on Cox. Cox Customer Support cannot explain or suggest a fix for the errors. I cannot find an answer on any of the"online communities". Perhaps someone has seen this problem before? https://www.netgear.com/service-providers/products/cable/gateways/C6300BD-Cox.aspx?cid=wmt_netgear_organic2.6KViews0likes2Comments
Issues with a Netgear Router
I am currently with no internet. I had an older Netgear N600 router, and was having major speed issues (getting 8-10 Mbps, instead of 50 Mbps that I am supposed to get. http://www.netgear.com/home/products/networking/wifi-routers/WNDR3400.aspx I went to Cox store, swapped the modem, but it did not help. I went back there and picked up a newer Netgear N600 router, here: http://www.netgear.com/home/products/networking/wifi-routers/wndr3700.aspx After spending hours and hours with Cox, and Netgear reps from India call center, it was determined that the new router is faulty. However, when I put the "old" router back, none of my devices recognizes the password for wi-fi any more. Going to routerlogin.net and making sure the password is the same, did not help. So I have no internet for now. Any ideas on what's going on? Any help with the new or the old router is highly appreciated!5.2KViews0likes7Comments
Using Nighthawk Router with Cox modem
I have a Netgear N450 modem/router. I just bought a Nighthawk R7000. I play Black Ops 3, the problem I was having before the Nighthawk was lag. I bought the Nighthawk with hopes of helping said lag. When I turn on my Xbox One the system itself says open nat, however the game says moderate nat. I have tried everything I know to do but cant get an open nat on the game. I have managed to get strict but never open. Anyone have any suggestions for me?7.4KViews1like3Comments
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