Another Price Hike?
I'm now being charged $82.99 per month for Preferred Internet service. Every time I measure my download speeds, they clock in at 45Mbps or less. CenturyLink has 40Mbps plans for $34.95 per month, guaranteed price for 2 years. Why should I keep paying $82.99 per month for 45Mbps from Cox when I can get 40Mbps from CenturyLink for $34.95 per month?1.3KViews0likes1Comment
Wi-Fi is SO Slow... it is worse than the old Dial Up
We have been with Cox for 10+ years. The service has gotten worse and worse. The modem was replaced 2 weeks ago. We went and bought a new router and that didn't help either. It is obvious that the problem is with COX because of the hundreds of complaints found on the support Forums. To charge customers for service that isn't compatible with what is advertised deceptive advertising. I hope COX will get it fixed very quickly!1.5KViews0likes3CommentsWhy is the ION tv channel (only) now requiring a box?
Cable channel 49, WPXV in the Norfolk, VA area is now stating that I need a "box" to watch it. I only have two older "cable-ready" CRT TV sets, and though I think the low tier I'm paying for is still quite overpriced, I was satisfied with the channels I was getting until 2 days ago. Say anything you like about any of the newer sets, but I don't WANT one! I also don't want one of those nosy set-top boxes in my home either! I don't care anywhere NEAR as much about picture quality as I do show quality, and that's nothing that Cox can control. My shows are great. "Other people's" shows are trash. I'm really just about ready to buy the best antenna I can get and give up cable for my TV viewing. No, I won't be dumping Moneybags, Inc. because I still use their (Ha-Ha) "highspeed internet" and their usually reliable home phone service. To save myself time replying to a bunch of you technogeeks who want to riff on my equipment or viewing habits, here's my reply, straight from "Battlestar Galactica": FRAK you! :End Transmission:3.9KViews0likes6Comments
Connection will not remain connected
Okay, I've wasted more time with tech support than I can believe only to continue to have problems with the connection. They done resets, they've sent signals, etc. and they get it back online only for it to once again go offline a couple of hours later. Finally tonight they once again sent a signal, got it back online and had me to do a speed test. I'm paying for premier but my download speed is 30.36, upload 12.07, latency 68ms. This is the speed right after coming back online after they sent the signal. At this point, I know my connection is temporary as this has been an ongoing problem for weeks. What does it take to get Cox to actually FIX the problem? At this point I'm wondering if I'm going to be forced to seek another internet provider. All the while I'm being ripped off as I definitely pay my bill.1.9KViews0likes1CommentAm I getting ripped off?
Ok, I am not assuming anything and want to ask for opinions. Let it be known too that I am pretty tech savvy and have a degree in Information Sciences and Technology from Penn State. That being said, I can assure any problems I may be having are not on my end. If I pay for the ultimate internet package with 150 mbps speeds, how come I only get 40? I have called and went to a Cox office a few times about this and was pretty much told that well gee, 150 is the max speed and we are not guaranteed that. I understand that. I know realistically that I probably won't hit 150 mbps, 99% of the time, however, to be within 20% of advertised speeds would be realistic. I have performed speed tests hard wired directly in the modem. A few months ago, I would get 100+ without a problem. Then all if a sudden it disappeared. It's now 3 AM, a low use time and my highest speed was 44.19. I asked the rep then I should drop my package down to only pay for 50 mbps if I am only getting 40. He tells me that if I do that, I would probably get 10 or 15. I don't get it. Is that not false advertising? Why am I paying for something that I am not even getting 50% of what is promised and get mocked be tech support? $70 a month for a 40 Meg connection seems expensive. What else can I do? I would switch if there were an alternative. We have about 15 devices connected and do a lot of streaming, so having the higher bandwidth is needed. The service is constant. I do not suffer any issues other than speed. Remember, I am testing directly into the modem with no router or other devices connected. Also, what is the point of rolling out gigabit speeds if you are going to limit people to 400 GB of data. It's like giving somebody a Ferrari but saying, hey, don't go past that stop sign down the street. I bet you that if instead of sending check for $70, I sent a check only for $30, since I am only agreed to pay "up to" $70, they would not be very happy. Thanks for your feedback.4.7KViews0likes10Comments
"Billable Service Call" on my bill for Cox's faulty equipment???!!!
I recently reported slow, unreliable Internet connection to Cox, who cheerfully set up a service appointment (without mentioning the possibility that we would be charged for the visit) to have a tech come out to our house. The tech told my husband that the problem was "probably upstream," in the "feeder system," but that our cable connector was "200 years old" and needed replacing. He replaced the connector, and left without mentioning any fee for the call. My latest cable bill shows that I am being billed for this "billable service call." To the tune of about $60. For real, Cox? Your "feeder system" can't meet local demand, and your outdated 10-year old equipment fails, and somehow that's MY problem? Cox's customer service leaves a lot to be desired. They will find a way to stick it to the customer, one way or another.4.7KViews0likes3Comments