poor speed

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Cox ruining Fortnite and Live Streaming experience with PACKET LOSS
Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation. I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato. Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything. I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration. Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...
Solved
tanlucle
7 years ago Place Internet
56KViews
2likes
53Comments
Slow Speeds with Netgear R7000 Router - How We Fixed It - SOLVED
This is a post about slow internet speeds with the Netgear R7000 router and how we solved the problem. If you want to skip directly to our fix, go to the fourth paragraph from the bottom of the post. If you want the background first, keep reading. Like others, we've been having slow internet download speed issues with our R7000 router. These slow speeds are when we are connected by cable to the router with the wifi off on the computer and the router or if connected by wifi to the router - it doesn't matter. Our internet connection is the Ultimate package rated at 300Mbps/30Mbps download/upload. When connecting through the router we would be lucky to get 120-160Mbps download but always 30Mbps up. When connecting directly through the cable modem (Motorola MB8600) we usually get our rated download speed and above. All speed test numbers have been tested using not only the speed test software housed at Cox, but also speed test sites on the internet. All speed tests confirm each other as they are within 10% of each other with, of course, the ISP's test showing the fastest. Regardless, the R7000 router always showed 120-160 down (sometimes even half that at times). There would naturally be slightly slower speeds during congested times during the evening, but the R7000 would always be about 50% slower than if we were connected directly through the modem, bypassing the router. Before getting to what we did with the router, here is everything else that was done to isolate any other potential problems. Cox came out to the house multiple times. Network cables from the computer to the router and router to the modem were fine, but we replaced them with brand new CAT-7 cables anyway. Interior house coax cabling was fine and barrel connector were fine but connector replaced anyway. From the house to the tap, the cabling was fine. The tap checked out OK, but since it was old they replaced it anyway. The cabling from the tap to the post where cabling comes out of the street was fine, but they rebuilt the post anyway. The cabling in the street had one section that indicated some slight signal loss, so they replaced the cabling in the street. Back in the house, their test equipment was attached to the line ahead of our modem and regularly showed 315-330Mbs down and 31Mbps up. They reprovisioned our line at the central office, installed their modem on the coax, directly attached their modem to our computer and regularly got 300 or above on multiple occassions. They reprovisioned the line again, installed our modem on the coax, directly attached our modem to our computer and regularly got 300 or above on multiple occassions. Computer settings were checked to make sure everything was configured correctly and all unnecesary computer processes were stopped to make sure nothing was interfering. So, everything is OK on the ISP side and also with the computer and its cables. After making sure everything else was OK, we shut everything off, connected the computer back to the router and the router back to the modem, let the modem boot up completely, then let the router boot up completely, then let the computer boot up completely. After making sure all unnecesary processes were stopped, new speed tests were run showing slow 120-160 download speeds. Multiple tests over the past month connected to the router, whether by direct cable with wifi off on the computer and router, or whether connected by wifi consistently showed the slower speeds from the ISP's speed test and multiple internet speed test sites. And multiple tests while bypassing the router and being directly connected to the modem regularly showed 300-350. So the router was definitely the issue. Have we reset the router back to factory defaults? Yes. Have we been sure to download and install the latest firmware when it came out? Always - and there is where the problem is. We dutifully upgraded all the firmware releases up through the most current v1.09.18 (as of January, 2018). After reading others' posts, a number of them have talked about downgrading the firmware. Some have said v1.09.06 worked for them (but their rated line speed was, if I recall, much less than our 300/30). Others have said they have downgraded to v1.03.24 that had solved their problems (in fact, one of those people had a line rated at 400/40). Still others said v1.07.12 solved their problem. Hmm, was this the answer? After looking through our old speed test results from October, 2017, we noticed that when we upgraded our line in October from Premier 100/15 to Ultimate 300/30, we also upgraded our R7000 firmware from the 1.07.xx series to the 1.09.xx series - and that 's when our problems began. All along we thought the issue came from the ISP, thinking they either had equipment problems or that they had mis-provisioned our line when we switched to the faster plan. It turns out it was the firmware on the R7000 router. FINALLY - HERE'S THE FIX. We factory reset the router once again, downloaded and installed the v1.07.12 firmware, then again factory reset the router, direct connected to the router before rebuilding all our old settings, kept wifi turned off - and now we are regularly getting 300-350Mbps download from the router. After rebuilding all our old settings, turning wifi back on and still staying connected directly to the router, we are still getting 300-350 downloads. Removing the direct cable connection to the router and using the wifi from the computer to the router, we are regularly getting +/- 300Mbps downloads (of course depending on how close we are to the router). So that's the simple fix. I suspect there is something lurking in the 1.09.xx series firmware that is not allowing the router to efficiently handle higher rated line speeds (if you are at 150Mbps rated download or below, I'm guessing you are OK). Some people might say our settings weren't correct in the router when using the v1.09.xx firmware releases. I don't think that's the case since we tried everything AND we also factory reset the router while still using the v1.09.18 firmware. Hope this helps. This post was written January 10, 2018. The most recent firmware as of this date was v1.09.18, which caused us to have slow download speeds on the R7000 (much slower than our 300/30 line). If you're reading this after January, 2018, and you have slow speed issues with the router, and if the most current firmware is in the 1.09.xx series, I would suggest downgrading back to v1.07.12. UPDATE as of January 22, 2018: This fix has continued to work reliably. I'm consistently getting download speeds in upper 300's to lower 400's - either connected directly to the router or using wifi.
DCROWMIK
8 years ago Place Internet
21KViews
0likes
2Comments
Upload Problems
Hi, So I've been having problems with my upload for awhile now. I have the Ultimate package which is 300 down 30 up, the problem is my upload is never consistent and this is a problem because I live stream. At first I never got anything above 2-3Mbps so I called cox and they sent a tech out and the tech said there was a lot of problems in the box on the street including a trap. He said he fixed the issues in the box and that if I was still having problems to call them back out to run a new line from the outside of my house to the inside as the line that runs through the walls was old, he also told me the modem I was renting from Cox was known to have problems. So after he left my uploads were about the same but I wasn't getting the packet loss that I was getting before. I called Cox and scheduled a tech to come out and replace the line i also starting doing research on modems and found out about the Puma 6 problems so i ordered the Netgear CM600 which has the Broadcom chipset. Now here's where it's starts to get weird, after I set up the new modem and called Cox to activate it I ran some speed test and my results were awesome I was getting like 17-25Mbps on my upload, I was really happy and I thought the issue was fixed so I called up Cox to cancel the tech. About 2 hours later I noticed I was starting to drop frames so I ran some upload test and my upload speed was dropping lower and lower after each test until it back down to 3-6Mbps so I rescheduled the tech to come out but the following day when I woke up speeds were back up to 17-25 Mbps, then they dropped again. The tech came out replaced the lines and the speed went back up for about 5-6 hours but then they dropped again. I don't know what the problem but my brain is about to explode. I need to fix w/e is causing this, I cant stream with upload that's all over the place and never consistent. If anyone has any ideas or suggestions I would really appreciate it. I run all my speed test on Testmy.net and speedof.me and use the Twitch Bandwidth tool for connections quality. I'm also not wireless I'm hardwired.
TehGoat
7 years ago Place Internet
19KViews
0likes
1Comment
How to open ports
I am using a PS4 and over WiFi I can’t get anything over 1 or 2 Mbps. All other devices get over 100Mbps easily. Playstation tech support say that on my router I might need to open these ports: TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479
AhmedS
6 years ago Place Internet
13KViews
1like
1Comment
Cox Ultimate internet Package Speeds are very slow
Hi all, I have the Ultimate package and my internet speeds are very slow ~20-22 upload and download. Purchased a new modem which is listed on the Cox Certified Cable Modems page and had Cox cable run new cable from the pole to my house with very little change in my speeds when tested. All testing is performed by directly connecting to the router and not using the wifi. Other test I changed out the cat6 ethernet cable and retested with same results. Listed below are my specs on my setup. Just not sure if my connection issue goes beyond the pole or on my end. Any input would help. 1. Netgear - Model C6300 / DOCSIS 3.0 / 16x4 channel 2. Lenovo Thinkpad / win10 64 bit / 16 GB memory 3. New cable from pole to my house thanks, Abom
Abom
7 years ago Place Internet
13KViews
0likes
0Comments
is it possible to change the wifi channel on my panoramic wifi to one that is less crowded?
Hello, I'm reaching out to ask how I can change the wifi channel used by my panoramic gateway/router. I have been having a lot of internet stuttering and lag recently. I thought the problem might resolve itself after the scheduled outage for system work on 3/15/2022. it didn't, so i changed my plan to a higher tier thinking there were more neighbors paying more, and i was getting slower speeds to keep bandwidth available. that didn't change anything either. After doing more homework I was led to look at the channel my hardware uses for wifi. This seems like a likely cause for the problem. I am on a channel with 15 other users that show a strong connection. there are 5ghz that are unused and available. i found that i can get to an older java interface through a browser by pointing it to the gateway, but that app says channels are automatically controlled. any advice would be appreciated. regards, chris
cigoss
4 years ago Place Internet
10KViews
0likes
9Comments
Worst experiences ever
Over the last couple days I've spoken to agents online and on the phone, both were completely incompetent. I explained that I pay for gigablast but am only getting 110-140mbps and have already factory reset the modem, refreshed the signal, unplugged it, all the basics as I am in IT myself and more technical than most Cox agents I've ever interacted with. They then wanted to reset it again and still no improvement. They proceeded to schedule a tech visit which turned out to be 3 techs from a subcontracted company I've never heard of and after 2 hours, a new modem, changing my wifi password, and unplugging my Ethernet switcher had only managed to decrease my speeds further. They tried claiming that cox has never pushed 1000down and basically called me a liar when I mentioned I had when it was first installed. I finally showed them speedtest screenshots and all they did was start blaming my computer, ethernet cable, modem's placement, anything they could think of. My computer is a top of the line beast by the way so that was out of the question. They finally left with no clear answer or explanation so since then I've tried calling in for the last 2 hours and either get transferred, hung up on, or they lie and say they can't hear me. When I do get someone who actually talks, all they do is read from a script and ignore anything I say. I say the modem is brand new and the techs just left yet they want to start the whole rigmarole of resetting and refreshing the signal. I tell them the light is steady white and am immediately asked to let them know when the lights stop flashing...I tell them techs were just here and replaced the modem and the reply is "I'll send a tech out but if it's due to damage you caused the modem you will pay $75" Each agent (5+) I've spoken to would not discuss any credits to my bill or reimbursement for receiving a fraction of the speed I pay for. Finally I ask for a manager and am transferred to be greeted by a machine saying you're closed. This has by far been the worst customer experience I've ever encountered.
jphelps23
7 years ago Place Internet
6.9KViews
3likes
13Comments
Speed problems : SOLVED ! More than likely Windows 10 default settings here's a tip that works
1st off - I'm a 16+ year Cox customer and thought I'd share a success to my speed problems - I've been watching my speeds for several months - I'm a windows 10 preview participant and notice after every install my internet speeds were being "nerfed or adjusted according to windows defaults . After countless tweaks , router resets and hours upon hours on the phone with Cox Customer service I discover this page. https://redacted.tv/2017/12/20/win10guide/ This guide I followed to the letter and wow this fix my speed problems I hope it will help you. I'm on Fiber and upon 1st install I was get 920 up and 930 down I have over 50 results over a period of 4 months and recently varying from 300 down/500 up to 600 Download/689 up after doing all the tweaks on the link I'm getting http://www.speedtest.net/my-result/d/e8a29822-6b35-418c-b7df-0ac7a8702703 better than when I first got Giga-blast. WARNING : some of these settings are "REGEDIT" registry tweaks. If your not familiar or comfortable just Find someone who is or use the http://www.speedguide.net/files/TCPOptimizer.exe and use the setting post on the web page … You'll be happy you did http://www.speedtest.net/my-result/d/fc478f04-884e-4856-890d-e429aafcb9b6
Wdogg
7 years ago Place Internet
6.5KViews
0likes
0Comments
Lag Spikes & Packet Loss
Over the course of the past month I have experienced worse and worse lag spikes & packet loss most noticeably while playing games on my Xbox. They have gotten really bad where almost every single match I play online I experience rubber banding and packet burst/loss. I have tried port forwarding and that has not fixed the issue, can someone please look into this and help?? Every time I check the network settings on the Xbox it shows that I have a solid connection with 0% packet loss but every time I play online I experience the same problems! Not only that, but it seems like my internet gets throttled at times while browsing the web or streaming / downloading content on my computers! This is unacceptable and if this can't get fixed I will have to cancel my service with Cox. I am paying for 300mb and that should be more than enough for a single user like me to have uninterrupted service!
djb
6 years ago Place Internet
4.5KViews
0likes
7Comments
Gigablast only getting ~600 Down
Upgraded this week and I am using the provided panoramic modem from cox. [Docsis 3.1] Drop from road directly to the modem no splitters. This is confusing because i'm the only user on my street with internet.... [rural area] [Upload is 35 which is what it is supposed to be] All connections are strictly Ethernet. Modem signals: https://imgur.com/a/5ZDpOiL
littleone272000
7 years ago Place Internet
4.5KViews
0likes
0Comments