Tag:"password" | Cox Community

is it normal for cox customer support to ask for your ID and password? contour tv error tvapp-00281 is why i contact cs
currently my contour tv internet doesnt work. using watchtv.cox.com i get currently resuming and then error code tvapp-00281. im using google chrome, but i tested it on firefox and on a different computer. same error. while contacting cox customer support this is what they asked: 10:55:32 AM [Ray N.] Ok. I am working on the ticket. For troubleshooting, the back-office video support team requests your Cox User ID and password. Are you willing to give that to us? at the end of the conversation they summited a ticket (my problem is still there). so two questions. anyone know why im getting this error and is it normal for cs to ask for your login and password. i refuse to give it to ray.
boltar
2 years ago Place TV
1.1KViews
0likes
6Comments
unable to log into the admin settings on my Panoramic router
trying to log into my router but unable to get in i know the username is admin because when i tried to use user or user id or password in the admin spot it says that its not a user name but when i put in admin it tells me the password is wrong and with admin ive tried password, admin, user, userid dont know what else to try i didnt change it myself this is my first time logging into the router since i got it so i know it wasnt changed...
chokehazzard
2 years ago Place Internet
927Views
0likes
2Comments
can not login to router using default credentials
How do I reset the admin login password on my router? I've been unable to log into it for a long time because the default password no longer works. I don't know how it could have changed on its own, which is a bit concerning.
Tonya88
2 years ago Place Internet
269Views
0likes
1Comment
cox email
Cox email has been broken for years, I have spent many hours with a client and mine where the email client is working i.e. Outlook.com, Outlook fat client, or Iphone and then all of the sudden it keeps asking for username and password over and over again, and states that it is incorrect. After resetting it it will work for a few weeks to a month, and then breaks again. Also if I just leave it alone for a few hours then it will connect no problems, however this is a Cox issue extending for years now. Cox techs have said they will call me back with a solution and never have. I have never had so many issues with emal as with the cox accounts, they are not a once a year issue, this is a week to week or month to month issue many times.
nel
5 years ago Place Internet
980Views
0likes
3Comments
Cox deleting email access tokens, causes Outlook and Gmail apps to continually request account information
I've been a Cox customer for over 20 years. I'm ready to move on. Cox support always has the same answer for every issue I've ever had... "It's not our problem, it's a problem with (insert other ISP, other company, other service)". Let's try this one: I used to use the Gmail app on my Android phone to access my Cox email account. Gmail was set up to use IMAP for its incoming server and SMTP for its outgoing server, just as Cox tells you to configure it. Every few days, the Gmail app would say that I needed to re-enter my password. This became a real pain, so spoke with Cox support, and they said it wasn't their problem, it was a Gmail app problem and I needed to contact "whoever makes Gmail". Yeah, they acted like they'd never heard of Gmail or Google. They said their Webmail works, so it's not their problem. So, now I'm using Outlook. Everything is properly configured and I can send and receive email without problem... Except, you guessed it, every 3 or 4 days, it says I need to re-enter my password! But Outlook prompts me to enter EVERYTHING again (username, IMAP server, SMTP server, passwords etc etc etc). I contacted Microsoft support who told me "The ONLY way this happens, is when the ISP deletes their (Microsoft's) access token." When the access token is removed by the ISP, Outlook cannot log in with the account information previously entered, so it asks for the entire account information again. I contacted Cox support viaonline chat, and was told "It's an Outlook problem. We can't troubleshoot Outlook." It's obviously NOT an Outlook problem, just as it wasn't a Gmail problem before that. Cox is deleting access tokens from 3rd party ISPs. They're doing it regularly, and it causes it's customers problems. Cox's response is to use their Webmail, but using webmail on a phone or tablet is not a viable option. They advertise that their email system is fully compatible with 3rd party email clients, and even give Outlook as an example. Why is Cox deleting access tokens? How can this be resolved? You're about to lose a long-time customer.
Jyunte
5 years ago Place Internet
3.2KViews
0likes
8Comments
When I click on "Show Password" it shows a bunch of XXX's.
Why does it do this and how can I can see my passwords? I cannot remember one of my connections passwords.
QuickiexD
5 years ago Place Internet
517Views
0likes
0Comments
Panoramic Modem Admin Username and Password
I recently upgraded to the Panoramic modem/wifi device (model CGM4141). Unfortunately the Cox wifi extender (model WCB6200Q) that used to work with the prior Cox modem/wifi device (model TG2472G) doesn't work with the Panoramic modem (per Cox). So I bought a NetGear EX8000 wifi extender to provide service to a couple of dead spots in my house. To properly set the switches and the interface between the devices does anyone know the admin username and password for the Panoramic modem? P.S. I'm not asking for the SSID and password that's on the modem. I am specifically asking for the administrator's username and password.
Solved
TEH
7 years ago Place Internet
36KViews
0likes
2Comments
How can I change the SSID on Panoramic TG1682 gateway?
In the interest of added security I'm contemplating changing both the default password and SSID on my TG1682 gateway. However, I was unable to find a reference for it in the User Guide I discovered on the internet (couldn't find one available from Cox). I'm hoping to accomplish this task, or at least learn if it's at all possible with the TG1682.
tonguetwister
8 years ago Place Archives
3.2KViews
0likes
3Comments
How do I change my wifi password... with a twist!
I have a Ubee UVW326 and I know to go to192.168.100.1 and put in user user... but that doesn't work. No, caps lock is not on. I've also tried the credentials on theside of the modem and I've tried my coxSSID and pw and nothing gives me access. What suggestions do you wisemen have for me?
BrandonCox
8 years ago Place Archives
2.1KViews
0likes
1Comment
Wifi password
How do I change my wifi name and password?
mendiola_daniel
8 years ago Place Archives
2.3KViews
0likes
5Comments