Terrible packet loss while playing and streaming all video games using Gigablast
So, every since I got COX service I have had unbearable levels of packet loss. As stated above I am currently using the gigablast service which has 1000mbps down and 35mbps up speeds. The packet loss only gets worse throughout the day and I haven't had a day where my packet loss has been stable at even 1% packet loss. I have called customer support multiple times and they only send their useless technicians that claim that there are no problems in the system. Out of the 100 that have come out some have revealed that there is an issue and that the field team needs to come fix the tap outside the house. You would think this is where everything gets fixed. But no, since this is an intermittent issue they see there is no issue on their side and simply close my ticket without telling me. The logic on the side of these so called technicians is preposterous. I simply have no idea what to do with COX at this point as it has been over a month now since I first reported this issue. I really hope someone here can help me resolve this **. THINGS I HAVE DONE: Replaced modem and router changed all my lan cables factory reset my hard wired pc used cox's panoramic router modem combo PLEASE HELP ME HERE IM GETTING 3%-25% loss in the mornings until around 5 and can go up to 75% in the afternoons.
JUST ORDERED CENTURYLINK - Goodbye Cox and Packet Loss Issues
Cox Team - You're officially being fired! This move is a direct result of your failure to remedy gross packet loss issues. I and many others did our part to help solve the problem - actually far beyond what's normally expected of customers. I've spent countless hours of my personal time on the phone, forums, running tests, talking to techs, swapping equipment, etc. all because I wanted to help fix the issue and remain a customer, after all I've been a loyal one for 12+ years. Most depressing thing about this situation is Cox's response - "It's not on our end." You see, regardless of what the true technical issue may be or where it truly resides, Cox ISthe "internet" to the end user. The technical components you leverage to provide services are not your customers concerns. Fact of the matter is your service, and it's been proven, is part of the problem, thus is your responsibility to work to correct, through whatever means necessary. I'm a manager in IT and this concept is not rocket science. I hope this continues to be a thorn in your side and I strongly urge customers who are experiencing this issue to jump ship and impress upon Cox's upper management that this IS a problem and it's not going away. I've included below a ton of documentation to illustrate how rampant this issue is for everyone out there. Forum Posts: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21713/cox-fortnite-packet-loss---customers-please-read- MY PERSONAL RECAP http://www.dslreports.com/forum/r32118471-CA-Fortnite-Packet-Loss-on-West-Coast-Servers-Southern-California http://www.dslreports.com/forum/r32113456-Horrible-packet-loss-for-games-like-Fortnite-COX-Communications http://www.dslreports.com/forum/r32136875-What-is-acceptable-packet-loss http://www.dslreports.com/forum/r32135334-Gigablast-Evening-packet-loss-after-Gigablast-upgrade http://www.dslreports.com/forum/r32093285-AZ-Packet-Loss-in-First-and-Second-Hops http://www.dslreports.com/forum/r32087813-OK-weird-packet-loss-issues-techs-say-there-is-nothing-wrong http://www.dslreports.com/forum/r32108838-PHX-Packet-Loss-via-Level-3 www.dslreports.com/.../r32045842-AZ-Packet-loss-Chandler forums.cox.com/.../high-ping-spikes-and-packet-loss https://www.reddit.com/r/CoxCommunications/comments/8y2eci/upstream_packet_loss_phoenix/ https://www.reddit.com/r/FortNiteBR/comments/94cw0p/packet_loss_information_and_how_to_fix_lag/ https://forums.cox.com/forum_home/internet_forum/f/internet-forum/19622/consistent-packet-loss https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21756/fortnite-packet-loss---cox-vs-verizon-lte https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21288/severe-packet-loss-upload-to-amazon-web-services-fortnite https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21209/cox-ruining-fortnite-and-live-streaming-experience-with-packet-loss https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21794/packet-loss-gaming-and-cloud-connections forums.cox.com/.../packet-loss-with-current-route-to-lotro-gls https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21455/santa-barbara-ca---significant-packet-loss-in-route-to-netflix https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21663/fortnite-packet-loss twitter.com/search Video Evidence: https://www.youtube.com/watch?v=5Tx9MO2aAsQ https://www.youtube.com/watch?v=itzhCKiqpkQ&t=362s https://www.youtube.com/watch?v=MPs3LaQgFhk&t=57s https://www.youtube.com/watch?v=3vLLSYGzsB8&t=43s https://www.youtube.com/watch?v=uLv0beSLdD8&t=3s https://www.youtube.com/watch?v=iaqDq1IlQVs&t=531s https://www.youtube.com/watch?v=loG2tLRw4CE www.youtube.com/watch
twitch.tv 100% packet loss
Starting today, I have been getting spotty internet service. I have 100% packet loss to twitch.tv, and latency issues and some packet loss to yahoo.com. Some sites are having major issues, other websites seem to be working fine. There are a couple support issues today dealing with CDN issues posted here in the forums. What is going on?
Upload speeds range from 0.00mbps to 0.05mbps + 5% - 10% packet loss on cox hardware and a wired connection.
Title speaks for itself. My company shifted everyone to working from home. With my upload speed. Which lets be honest i dont have any upload speed i cannot even upload files that are less than 1 megabyte. I work in accounting. I cannot email invoices, i cannot save changes to excel sheets on the company cloud. I LITERALLY CANT WORK!!!!. I have contacted cox more times than i can count regarding this I have let then know many times my livelihood is at stake, AND THEY COULD CARE LESS! Agents and tier 1 supervisors are useless. They will spout nonsense saying they see no issue on their end or that my signal levels are strong. They blame my equipment which i had to go rent a cox modem to prove to these crooks the issue was on their end. Tech arrives and says the issue is at the tap on their end WOOP TEE DOO how suprising!! Submits a ticket and says the problem will be fixed in a 3-4 days. 10 days later my internet is STILL barefully functional. I call to find out the ticket is still open! And these useless reps cant give me any details other than that the ticket is open, this was on thursday. On friday the ticket is closed as "resolved" and my internet is STILL in the state described in the title. Here is my most recent speedtest. KEEP IN MIND THIS WAS DONE AT 3 AM!!! I am paying for 100 down and 10 up! https://www.speedtest.net/result/9849250742 50 down and 0.02 up!!!!!! + 6% packet loss!!!! I pay these crooks 83 dollars per month! What will cox do when i get fired because i cant work!? On Monday that will be the third consecutive day that I CANNOT DO MY JOB!!!! if i cox rep responds to this asking me to restart my router i am going to freak out! FIX YOUR GARBAGE INFRASTRUTURE!!! A class action lawsuit NEEDS to happen, these levels of service are abhorrent!
