no internet

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4 days no service
We hadn’t issues with Cox. Until that last 3 months. Internet has been up and down. Which usually be resolved by restarting everything. However this passed Thursday it was really bad. Which led to Friday no Internet all day. We messaged and was scheduled 2 days away for a tech to come out. I was frustrated because that means I am unable to work. No phones no tv no door bells no electronics. Here we are excited and waiting for the tech and he never showed up. So the appointment was cancelled because they said we weren’t home. Then come to find out they called. Well guess what no Internet no phones. The tech never knocked on the door which he would have seen was cracked open. I contact support to then be told additional charges will apply which is a joke. That we have to pay for a tech, my bill for service/days we haven’t been able to use and we are missing work because we work home. Cox really proved to have poor service and customer service within one incident. So now 4 days with nothing working due to no internet. We have a 2 year old and teenagers. Thanks a lot Cox.
Blessedfavored 2 months ago Place Internet
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Roommate Account - Netgear CM1000 not passing internet through to Netgear RAX80
Account: 150mbps connection on new, secondary "Roommate Account". Main account is Gigablast and is working fine with Panoramic router. This question is in reference to the new, secondary "Roommate Account". Hardware both new with latest firmware: Netgear CM1000 Modem Netgear RAX80 WIFI Router Problem: The CM1000 modem is connected with a short ethernet cable to a RAX80 WIFI router. Despite being hard connected to the CM1000 no internet is available on the RAX80 router. A second RAX80 was connected to the CM1000 and there was still no internet through the router. HOWEVER internet is available through the CM1000 if an ethernet cable is plugged directly into it directly from a laptop. So basically CM1000 >> RAX80 >> No internet CM1000 >> Laptop >> Internetworks Could this be the roommate account? Is it treated differently? I've been through Netgear tech support on the RAX80, tried a second RAX80 and it still wouldn't connect. So that narrows it down to the CM1000 and the Roommate Account. The CM1000is a bridge router with no settings.
superDuper 5 years ago Place Internet
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