Latency or QoS?
background info: I have gigablast internet package with cox panoramic router. I have (recently purchased) gaming PC plugged in via ethernet. I have 1 labtop using 2.4 g wifi connection. I have 3 TVs (usually only 1 in use at a time). I have an Oculus Quest 2 that gets used occasionally. I have an xbox one S that gets used less often. Problem: Playing ANY online game on gaming PC (ethernet) with child using labtop (2.4g wifi) behind playing Roblox. One TV streaming Netflix (5g wifi). At times, my game on gaming PC drops connection (example: disconnected from battleNet). I look behind me and my kids roblox dissconnected and is attempting reconnect. The TV will buffer for maybe 3 to 10 seconds. Attempts: Upgraded to gigablast with new router (as recommended by cox tech support). Internet is much faster, but the latency drops are still there, maybe a little less often as it seems the internet is fast enough to try to pick up where it left off(?). But STILL happening. Called cox and now the suggest i try the GamerElite package(...for MORE money). Added to my serice, tried it out.. it just connects you to a VPN.. or rather a GPN. So if your connection has an issue... it will stop being connected to GPN(duh?). Didn't work, removed GamerElite from my service. At some point i was talked into adding another 500mgbts to total internet allowance (even though ive NEVER gone over 85% usage)(MORE money!). Call cox again trying to explain my issue... they recommend i add another monthly service charge that would cover the cost of a technician coming to my residence and maybe running new wire from where ever to my house(more money). I call cox again and explain i'm STILL having this issue and the technician says that if he has to send someone to my residence, it will be very costly (even though i started paying for the COX COMPLETE CARE package). Cox obviously has no idea what to do other than looking for new stuff to try to charge me more for. This is now obvious. Asking around, i was told that QoS can change your connection around in the router "looking for fastest option" . Cox no longer allows to turn this feature off with their routers, so i would have to buy a new modem/router just have consistent internet... does this even apply when plugged directly into router? If i run a continuous internet speed test (startrinity.com) i have obvious packet drops or failures. Literally telling me at one point "2022-06-07 18:10:25: uploaded in33.4s@0.702Mb/s". Im not Tech savy, but that says it took 33.4 seconds to transfer .702mb/s of data. Is this a representation of my actual problem? How do i get someone smarter than me at cox to understand this? Im paying money for internet that i CAN'T use for gaming. Can anyone give advice or direction? Thanks ~Will2.2KViews0likes3Comments
Node Split
Hello, I have been getting constant packet loss and high/fluctuating latency constantly 24/7 when using Cox's network. We are paying for internet speeds of 150 Mbps download and 10 Mbps upload AKA Cox's preferred 150 plan. These speeds tend to lean towards 100 Mbps download and 5 Mbps upload during peak hours. Despite my speeds fluctuating during peak hours, I am still experiencing high packet loss and latency when gaming over a hardwired connection. I have had numerous technicians come out to my home to try and resolve this issue to no avail. As to my surprise, every single technician that came out here ran the same tests and told me the exact same thing which is that the wiring inside of my house is completely fine and that they do not see a problem on their end. I have now recently filed an informal complaint with the FCC regarding this issue which caused a cox representative to contact me in regards to my FCC complaint. During that call, we discussed that the issue lies at the node as it is overloaded and experiencing congestion. I also noted that I clearly showed proof that it was their local node at fault by utilizing ping plotter test results as well as CMD both of which confirmed my suspicions of the local node experiencing congestion Since that discussion, the representative stated that "I will reach out to our construction team to try and get this expedited but it looks like it is going to be done my November of 2021" I personally find this date for my issue to be resolved to be completely unreasonable as we are paying full price for cable tv, telephone and internet services from Cox and clearly that is not working out from the infrastructure of Cox's network was not built for this amount of internet traffic during COVID. I and many of my neighbors around my area who use cox communications are experiencing the same issues and have all filed FCC complaints as well to try and get this node split completed in a much timelier manner. If anyone is able to assist me please reach out so that we can get this out to higher levels of authority who can get this resolved soon and I am willing to provide all necessary test results which may help.2KViews0likes3Comments
High ping spikes and sub-standard speeds.
I've been experiencingfrequent ping spikes for the past few months ofaround 600ms with the longest lasting up to12seconds. I've determined that the problem is not between my network card and my router as when I ping it, I get a consistent 2 or 3 ms. The router is a relatively new Linksys EA8500 with a Netgear CM1000. Any ideas of what it could be? The cox service people just say that it's fine every time, but it's been consistently unusable especially with high packet loss. Anything will help, I'm pretty desperate at this point as there are no other providers in my area.969Views0likes1Comment
Tremendous internet slow down when evening comes around
My internet seems to slow down tremendously when the evening comes. Ping can jump above 1k ms sometimes. I've run a tracert: Also an image of my modem signal levels: Normally the internet is at 50 Mbps down, however when the internet slows down I get roughly 5Mbps: I'm not sure if this is an internet congestion problem in my area, or a signal problem. I am also using wireless throughout the house.2.1KViews0likes1Comment
Cox Gigablast - Video buffering issues
I have been with Cox Gigablast for 3-4 months now. I am getting poor video streaming quality compared to what I used to receive when I was on their Preferred plan (30mbps). I have tried this on several websites that we have been using for 8+ years and all the buffering issues have cropped up since we installed GigaBlast :( I have tried this on connected-mode and in wireless. I just had a better experience with CoxInternet when I was on CoAx .. The speeds are in excess of 700Mbps upload and download when I do the Internet speedtest with Fiber. But the constant "bufferring" during video playback is very annoying. It defies common sense. Anyone facing this issue and have any suggestions?3.6KViews0likes1CommentHaving troubles connecting with laptop and at times with desktop
I bought a new router thinking it was the issue and I am still getting the same problem. I keep getting a connection error or dns error on our computers I have done the cmd reset for the ip config and well no luck. Any way the internet works on our tv just fine all day long it does lag watching netflix which is annoying BUT what can you do. When my husband comes home and tries to connect to the internet with his laptop in the kitchen it doesnt connect it give him errors or just sits there trying to load. If you open the door to the office or if he goes in the room it usually connects but most of the time we have to rest the router and modem. How can we fix this issue? I have had the same issue on my desktop and I am sitting right next to the router and modem? I do have another modem if thats the case I just dont know how to set it up? Also I am not getting the speeds I am paying for is there something I am not doing right? Help :) Router : netgear n750 WNDR4300 Modem : cisco DPC30101.9KViews0likes2CommentsMultiple technicians and BBB complaint
I've had a total of 5 techs in my home and 3 line techs out. I'm being told this is a distribution problem. There is a representative i have been in communication with due to the BBB complaint. Basically going on 3 months with this issue and nothing has improved. I'm paying for COX Ultimate and intermittently i am barely able to get 10 mbps down and 5 up. Someone needs to actually fix this problem. Look at the entire issue and come to a conclusion. I just now lost connection to everything i was doing and then it immediately reconnects. I have been pressured into purchasing a new modem to the tune of $99. Nothing has improved. I've now filed an FCC complaint as well.2.9KViews0likes4CommentsNow that the FCC changed the definition of Broadband...
Now that the Federal Communications Commission (FCC) has changed the definition of broadband to be a minimum of 25 mbps download and 3 mbps upload speeds, will Cox's Essential Internet Package (what I have right now and only getting 5 mbps download and 1 mbps upload speeds) be changed to that minimum?2.8KViews0likes3Commentsconnection optimizer
why does the connection optimizer you have only work on windows xp and internet explorer? do you actually still have customers who use windows xp? (that operating system is over a decade old at this point) or are you just trying to not offer a real connection optimization service. considering you are a tech company it makes no sense why you would intentionally offer services that are out of date. please fix this.3.4KViews0likes4Comments
High ping spikes and sub-standard speeds.
I've been experiencingfrequent ping spikes for the past few months ofaround 600ms with the longest lasting up to12seconds. I've determined that the problem is not between my network card and my router as when I ping it, I get a consistent 2 or 3 ms. The router is a relatively new Linksys EA8500 with a Netgear CM1000. Any ideas of what it could be? The cox service people just say that it's fine every time, but it's been consistently unusable especially with high packet loss. Anything will help, I'm pretty desperate at this point as there are no other providers in my area.